Benefits Advisor (Call Monitoring)
Job Location:
Washington, AR - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
EBSA plays a vital role in protecting the retirement health and other job-based benefits of Americas workers retirees and their families. We issue effective regulations offer comprehensive education and assistance to workers plan sponsors fiduciaries and service providers and rigorously enforce the law. We serve workers families and the broader employee benefits community by protecting the security and integrity of the nations benefit systems.
Duties include but are not limited to the following:
-Provide information and guidance to plan administrators service providers participants beneficiaries the public and other agencies about ERISA and related laws.
-Respond to inquiries from the public Members of Congress and the Executive Secretariat regarding field office activities.
-Evaluate regional offices technical assistance and customer service program by conducting comprehensive reviews for policy compliance completing regular quality reviews and providing written reports with recommendations.
-Conduct research and fact-finding analyze data review eligibility or entitlement to benefits and prepare clear responses by examining relevant records.
-Participate in special projects to analyze customer assistance advocacy and education policies; identify program deficiencies and emerging concerns; review relevant regulations interpretations enforcement outcomes and research; provide outcomes to Supervisor/Team leader
- Must be a U.S. Citizen.
- Must be at least 16 years old.
- Requires a probationary period if the requirement has not been met.
- Candidate required to obtain the necessary security/investigation level.
IN DESCRIBING YOUR EXPERIENCE PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Position titles alone cannot be used to determine if you are qualified. Please list dates in MM/DD/YY format. This is imperative in determining if whether you have at least one year of creditable specialized experience. Dates will not be assumed.
Specialized Experience is the experience that equipped the applicant with the particular knowledge skills and abilities (KSAs) to perform the duties of the position successfully and that is typically in or related to the position to be filled. To be creditable specialized experience must have been equivalent to at least the next lower grade level.
Qualifying specialized experience for GS-11 includes:
Must have :
All applicants must have experience working in a customer service environment such as a call center representative help desk agent or front office specialist. This includes providing information or assistance resolving questions or complaints and communicating clearly in writing and over the phone with a wide range of customers.
AND 2 out of 3 from the below:
Experience building and maintaining working relationships with tact empathy and professionalism including effectively engaging individuals who are difficult hostile or distressed and collaborating respectfully with people of varied perspectives and experiences.
Experience reviewing and evaluating information for accuracy.
Experience using research and analytical methods to identify and analyze problems.
OR
Ph.D. or equivalent doctoral degree or
3 full years of progressively higher level graduate education leading to such a degree or
LL.M. if related
Qualifying specialized experience for GS-12 includes:
Must have :
-All applicants must have experience working in a customer service environment such as a call center representative help desk agent or front office specialist. This includes providing information or assistance resolving questions or complaints and communicating clearly in writing and over the phone with a wide range of customers
AND 3 out of 4 from the below:
- Experience building and maintaining working relationships with tact empathy and professionalism including effectively engaging individuals who are difficult hostile or distressed and collaborating respectfully with people of varied perspectives and experiences.
- Experience reviewing and evaluating information for accuracy.
- Experience using research and analytical methods to identify and analyze problems.
- Experience delivering educational information (e.g. drafting materials conducting briefings or presentations and responding to questions) tailored to the audience and subject matter.
Any applicant falsely claiming an academic degree from an accredited school will be subject to actions ranging from disqualification from federal employment to removal from federal service.
If your education was completed at a foreign college or university you must show comparability to education received in accredited educational institutions in the United States and comparability to applicable minimum coursework requirements for this position. Click Evaluation of Foreign Education for more information.
Applicants must meet all legal and regulatory requirements. Reference the Required Documents section for additional requirements.
The mission of the Department of Labor (DOL) is to protect the welfare of workers and job seekers improve working conditions expand high-quality employment opportunities and assure work-related benefits and rights for all workers.
Refer to these links for more information: GENERAL INFORMATION REASONABLE ACCOMMODATIONS ADDITIONAL DOCUMENTATION FORMER FEDERAL EMPLOYEES
As a condition of employment all personnel must undergo a background investigation for access to DOL facilities systems information and/or classified materials before they can enter on duty: BACKGROUND INVESTIGATION
This position is inside the bargaining unit. If the duty location is within the Washington D.C. metropolitan area the position will be included in the Local 12 AFGE bargaining unit. If the duty location is outside the Washington D.C. metropolitan area the position will be included in the NCFLL bargaining unit.
For more information click Career Ladder Promotion Information
For more information click Telework Position Information. This is not a remote work position. The selectee will report to an assigned DOL office location on a regular basis and is eligible for participation in telework as determined by management in accordance with DOL policy.
Based on agency needs additional positions may be filled using this vacancy.
The Department of Labor may use certain incentives and hiring flexibilities currently offered by the Federal government to attract highly qualified candidates. Click for more information on Pay Leave and Workforce Flexibilities.
The Fair Chance Act (FCA) prohibits Federal agencies from requesting an applicants criminal history information before the agency makes a conditional offer of employment. If you believe a DOL employee has violated your rights under the FCA you may file a complaint of the alleged violation following our agencys complaint process Guidelines for Reporting Violations of the Fair Chance Act.
Note: The FCA does not apply to some positions specified under the Act such as law enforcement or national security positions.
All Department of Labor employees are subject to the provisions of the Drug-Free Workplace Program under Executive Order 12564 and Public Law 100-71.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e. physical or mental) covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position after notification of the adjudication of your request you will receive an email invitation to complete the USA Hire Competency Based Assessments based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.
Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Experience:
Unclear Seniority
