Bell Person

OVERVIEW:

Under the direction of the Hotel Manager the incumbent is responsible meeting and greeting guests upon arrival and departure providing luggage and transportation assistance site tours and supporting all departments in accordance with company standards.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Greets both arriving and departing guests in a positive upbeat manner.
• Provides guests with general information such as directions promotional information valet information etc.
• Assists guest with luggage upon arrival and departure adhering to Forbes Standards
• Provides guest a room orientation and fulfills any guest request.
• Provide information site tours.
• Lobby door assistance.
• Supports all department especially Front Desk Valet Player Development Sales and Marketing in customer service needs.
• Promotes positive guest/employee relations.
• Responsible for cleaning and sanitizing work and public spaces.
• Other assignments as directed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

High School Diploma or equivalent preferred with one year of bell/door experience or an equivalent combination of education and experience.

ADDITIONAL REQUIREMENTS: (Licenses Certifications Testing etc):

• Must obtain and maintain valid licenses / certifications per Federal State and Gaming regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least eighteen (18) years of age.

WORK ENVIRONMENT:

• The Casino environment is hectic fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including but not limited to secondhand smoke excessive noise and constant exposure to general public.
• Must be able to communicate effectively with guests in English specific to position duties and responsibilities.
• Must be able to pull 100lb cart.

ABILITY TO:

• Communicate effectively with customers and all levels of employees.
• Observe and direct actions of bar attendants and to inspect and maintain areas for which responsible.
• Distinguish between different denominations of currency and make change.
• Review and comprehend drink recipes and other necessary documentation.
• Effectively and efficiently move around bar area.
• Retrieve supplies and maintain a clean working area.
• Be flexible to work varying shifts and time schedules as needed.
• Operate in a working environment that is subject to varying levels of noise and crowds the severity

of which depends upon customer volume.

• Obtain and maintain all appropriate licenses / certifications per Federal State and Gaming

regulations.