Bell Captain

JOB DESCRIPTIONNo Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally or to immediately refer requests to the appropriate department manager. The following is a summary of the major responsibilities of the : Bell CaptainDepartment: Bell/Door ServicesPurpose: To provide assistance and services to guests in order to ensure that their arrival and departure experience is pleasurable and Functions: Complete training of Bellmen Doormen and Valet as directed by the Director of Guest Services/Front and keeps on order the storage of all guest the cleanliness of the Bell stand storage room Front Drive and the Maintenance of all the Bell Carts & Golf an orderly and detailed shift log of all Bell stand activities including check-in check-out deliveries luggage storage mail fax and message the storage and delivery of all packages to the Bell stand. Follows up on a daily basis to see that these packages are delivered within the 15 minute standard and to the proper Bellmen and Doormen to ensure a smooth and orderly work flow and maximum service to our alternate luggage area space during peak bag storage employees are required to fully comply with Omni rules and regulations for the safe and effective operation of the hotels and responsible for hotel key for handling all convention-related distributions to guest our guests in friendly warm weekly Bell stand and Valet proper Valet coverage for all catering and social functions/eventsMaintain cleanliness and equipment in good operations in the front drive bell storage parking garage and other Guest Services related areasMaintaining an orderly log of an orderly package delivery -up check of stored familiar with Opera Synergy and Go Concierge to improve Medallia involved in resolution of guests to staff all future business demands as well as daily check ins check outs occupancy in house functions and bus a Welcome Call to guest as required by and Equipment:Computer and printer typewriter telephone pen/pencil photo-copying machine facsimile machineBell stand luggage carts hand truckWorking Environment:Interior and exterior of hotel with exposure to weather conditions.