BDC Associate Fixed Ops Century BMW

The E-Sales Agent is responsible for generating sales appointments with customers that contact the dealership via the internet to purchase new and/or pre-owned vehicles.  The E-Sales Agent delivers a premium customer experience by responding to customer inquiries in a prompt professional accurate and courteous manner.  This highly accountable position uses lead management tools CRM software and the internet to manage inquiry flow update customer files and closely track customer interest.  

The E-Sales Agent will be trained to understand all products and services offered will become knowledgeable of inventory as well as financing and incentive programs.   

Duties and Responsibilities: 
      Respond to internet inquiries with courtesy accuracy and professionalism. 
      Promptly and accurately enter all customer inquiry data into the CRM. 
      Generate sales appointments. 
      Conduct phone surveys to assess customer preferences and quality of experience.
        Effectively utilize lead management tools. 
      Compile all necessary reports forms and other documentation on a timely basis. 
      Perform other job-related duties as assigned. 
      Exhibit ethical behavior provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers. 

Qualifications:   
      Excellent verbal and written communication skills. 
      Strong MS Office Suite computer skills.
        Ability to work independently and as part of a team in a fast-paced environment. 
      Ability to work in call center environment. 
      Strong organizational and time management skills.
        Ability to read and comprehend rules regulations policies and procedures. 

Qualifications :

Demonstrated automotive sales experience 
Experience in virtual/online selling
Outgoing energetic and passionate people 
Be transparent 
Take the high road 
Willingness to learn 
Take ownership 
Celebrate small successes 

Additional Information :

Compensation range for this role:

$45000 - $100000 annually depending on performance 

Uncapped commission potential 
Health Dental and Vision Insurance 
401k with 4% company match 
Paid vacation 
Access to leadership and personal development programs 
Casual dress code

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time