Banking Operations & Systems Specialist

• Manage the full lifecycle of business applications including planning deployment maintenance upgrades and support.
• Serve as the primary liaison between IT and business units to ensure application solutions meet organizational needs.
• Capture business requirements for improvements and enhancements to systems.
• Oversee integrations between internal systems and external platforms ensuring data integrity and seamless operation.
• Troubleshoot and resolve application-related issues providing support to both end-users and technical teams.
• Evaluate and implement application enhancements or replacements to optimize business performance.
• Participate in new system implementation projects oversee change management and internal procedures support for governance audit and access rights management
• Coordinate with vendors and third-party service providers for application support and improvements.
• Document system configurations workflows and procedures.
• Monitor and enforce data governance application security and compliance standards.
• Coordination of planned disaster recovery testing.
• Create and maintain custom business reports using Fiserv Business analytics and IBM Cognos tailoring reports to operational and management needs.
• Train end users on system best practices and new features/functionality of the system.
• Understand roles and assignments in each application/system. Complete periodical review of system access.
• Routine review of data stored in the system to ensure accuracy and integrity of information.
• Maintain up to date knowledge and may train others on products services departmental systems and related technology policies and procedures.

• Demonstrates high degree of professionalism in communication attitude and teamwork with customers peers and management
• Demonstrates high level of quality work attendance and appearance
• Adheres to all Company Policies & Procedures and Safety Regulations
• Adheres to local state and federal laws
• Understands and complies with all company rules and regulations
• Attends training and maintains a basic knowledge of procedures to ensure compliance with laws and regulations governing financial institutions as they apply to your position and job responsibilities with an emphasis on the BSA/AML/CIP Consumer Privacy Regulation CC Information Security Bank Protection Act FACT-Identity Theft Information Technology and GLBA.
• Additional duties as assigned as it relates to the position

• Bachelors degree in computer science or technology related field and 3 years of application management experience required.
• Banking or financial institution experience preferred.
• Excellent knowledge of applications integrations and data management.
• Working knowledge and understanding of all environments involved with the Business Units applications which includes parameter settings network and application analysis.
• Experience with report writing tools.
• Thorough familiarity with problem analysis and excellent level of problem-solving capabilities to establish potential alternatives and solutions to problems.
• Excellent communication oral and in writing. Ability to work with all levels of users.
• Must be highly organized and capable of handling multiple tasks concurrently. (Ability to react to current situations).
• Requires the ability to exercise independent judgement and employ basic reasoning skills with limited direction from supervisor.

• Adaptability
• Communication
• Decision Making
• Initiative
• Innovation
• Motivator
• Organization
• Professionalism
• Results Orientated

• Standing walking and squatting less than fifty percent of the work shift
• Required to lift move and carry up to 40 pounds
• Ability to read count and write to accurately complete all documentation and reports
• Must be able to see hear and speak in order to communicate with employees and other customers
• Specific vision abilities include close vision distance vision peripheral vision depth perception and ability to adjust focus
• Manual dexterity required using hands to finger; handle feel and type; reach with hands and arms

• The work space is clean orderly properly lighted and ventilated with the proper safety compliance
• Noise levels are considered moderate

Required Experience:

IC