Background Screening Specialist

About Checkr
Checkr is building the data platform to power safe and fair decisions. Over 140000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job a new place to live a car ride childcare even a date. Customers include Uber Pennymac Airbnb Doordash and Anthropic.

Were a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes CloudList and is a Y Combinator 2024 Breakthrough Company.

About the team/role

Reporting to Checkrs Associate Manager Support Operations Escalations the Drug & Occupational Health Screening Specialist keeps candidate screenings moving by getting ahead of problems before they turn into escalations. Youll own an assigned queue of at-risk reports run clinic coordination calls and handle a defined set of direct candidate outreach using sound judgment to resolve situations that dont fit a standard script. Youll partner closely with Customer Success Vendor Management and Product to close individual cases and flag systemic issues helping close the experience gap our top customers feel most acutely as Checkr scales.

What youll do

• Action an assigned queue of at-risk drug/OHS reports and determine the right outreach for each case
• Proactively notify customers on canceled reports TAT-breaching cases and other at-risk statuses before they become escalations
• Call clinics directly to push stalled results or missing documentation using coordination and judgment to get movement
• Send scheduling and status nudges directly to candidates for a defined set of outreach triggers
• Use discretion to deviate from standard process when a situation doesnt fit the SOP documenting the resolution to strengthen the process going forward
• Identify recurring failure points and flag them as process gaps to the broader program

What you bring

• 2 years in a customer-facing vendor-facing or coordination-heavy role
• Experience in clinic drug and occupational health or background-screening a plus
• Comfortable on the phone for extended periods persistent without becoming pushy
• HIPAA awareness and sound judgment about what PII/PHI to share or request in a clinic conversation
• Strong problem-solving skills and comfort operating in ambiguity where SOPs dont fully cover the situation
• Track record of identifying patterns and escalating them rather than just closing the case in front of you
• An A-player mindset with a strong bias for action: you raise the bar move with urgency stay resilient through ambiguity and take ownership to deliver meaningful outcomes.

What We Offer

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation and opportunity for advancement
• 100% medical dental and vision coverage
• Up to $25K reimbursement for fertility adoption and parental planning services
• Flexible PTO policy
• Monthly wellness stipend

At Checkr we believe an in office work environment strengthens collaboration drives innovation and encourages connection. Our hub locations are Denver CO; San Francisco CA; Nashville TN; and Santiago Chile. Individuals are expected to work from the office 3 days a -office perks are provided such as lunch five times a week a commuter stipend and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location.

Equal Employment Opportunities at Checkr
Checkr is committed to building the best product and company which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds including those whose histories are impacted by the justice system in accordance with local state and/or federal laws including the San Franciscos Fair Chance Ordinance.

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