AWS Engineer

Key Responsibilities

• Provide production support for AWS-hosted applications APIs and cloud services.
• Own production incidents throughout their lifecycle from initial triage through resolution and closure.
• Coordinate with engineering platform product and operations teams to resolve production issues.
• Communicate incident status business impact and resolution progress to stakeholders.
• Lead and participate in Root Cause Analysis (RCA) activities.
• Drive continuous improvements that enhance platform stability and operational excellence.
• Monitor cloud environments and ensure platform reliability through monitoring alerting and security best practices.
• Develop maintain and enhance operational runbooks and documentation.
• Conduct knowledge transfer sessions to prepare support teams for production operations.
• Support operational readiness initiatives across AWS cloud platforms.
• Participate in scheduled on-call rotations and manage high-priority production incidents.
• Identify process gaps and recommend improvements to support models workflows and operational procedures.

Required Qualifications

• 2-4 years of professional experience (Required)
• Bachelors degree preferred (not mandatory)
• Experience supporting customer-facing production platforms in enterprise environments.
• Strong ownership mindset with accountability for service stability and incident resolution.
• Experience managing incidents from start to finish in complex production environments.
• Excellent collaboration skills working with cross-functional engineering and business teams.

Required Skills:

AWSAPIRCA