AV Technician

We are seeking an IT/AV Support Specialist to assist with technology operations and audiovisual support in our New York Office. This role is key to ensuring a seamless user experience across meetings events and day-to-day office operations. The ideal candidate will bring a balance of technical AV expertise strong customer service and general IT support capability.

• Training and orientation of in-room systems to end users
• Manage and maintain AV systems within the office ensuring reliability and performance
• Provide AV support for high-profile meetings internal and external events and live broadcasts
• Support and configure AV hardware including Dante Crestron BiAmp QSC and Logitech/Polycom systems
• Coordinate AV repairs and service with external vendors
• Route audio and video effectively across systems; troubleshoot backend AV issues (break/fix)
• Provide live meeting support across Zoom and Microsoft Teams platforms

• 3 years of experience in a combined AV/IT support role
• Proven experience with live AV event support Dante Crestron BiAmp/QSC and related AV systems
• Ability to configure and support conferencing technologies and AV control systems
• Strong understanding of IP networking principles and ability to diagnose connectivity issues
• Experience supporting users in fast-paced customer-facing environments
• Familiarity with Windows 11 macOS Microsoft 365 and mobile device platforms
• Strong organizational and time-management skills
• Excellent oral and written communication; ability to explain technical issues to non-technical users
• Ability to lift/move equipment (up to 30 lbs) and provide occasional early or late meeting support

• Dante audio networking knowledge
• Exposure to Slack Trello or other team collaboration tools
• Experience training users and creating user-friendly documentation
• Passion for AV systems and continuous learning in the tech space
• Project planning or project coordination experience