AV Technician

Position Summary
Integrity is seeking a highly responsive proactive technically skilled and personable AV Technician III to provide white-glove on-site audio-visual support at our Dallas corporate office while also supporting remote locations as needed.
This role is essential to delivering a seamless and professional meeting experience across conference rooms executive spaces and multipurpose environments. You will own the end-to-end support of AV systemsanticipating needs preventing issues before they occur and responding quickly when they doto ensure a consistent high-quality experience.
Success in this role requires a detail-oriented professional who is equally comfortable troubleshooting complex AV systems and engaging directly with executives and end users. This individual will contribute to both daily operations and larger AV initiatives including system upgrades and enterprise-wide improvements.

Key Responsibilities
Deliver proactive white-glove AV support to employees and leadership ensuring meetings run smoothly from start to finish
Proactively monitor and validate conference rooms and collaboration technologies to prevent issues before meetings begin
Provide hands-on support for Microsoft Teams Rooms and integrated AV environments
Set up configure and tear down equipment for impromptu and multipurpose meetings
Support and maintain AV hardware including:

• Logitech conferencing systems
• Shure audio systems (microphones DSPs etc.)
• Crestron AirMedia and control systems
• Additional AV and presentation technologies

Ensure rooms are fully operational prior to meetings with proper audio video and presentation functionality
Respond promptly to service requests via the ticketing system documenting resolutions and root cause
Support and maintain digital signage platforms ensuring consistent performance and content delivery
Perform routine system health checks updates and preventative maintenance
Identify trends and recurring issues and take proactive steps to improve long-term system reliability
Partner with IT and facilities teams to enhance AV performance and user experience
Provide clear professional guidance and training to end users as needed
Develop and maintain documentation including troubleshooting guides knowledge base articles and training materials
Assist with AV-related projects including equipment upgrades and enterprise deployments
Travel occasionally to support remote offices and project work

Required Qualifications
46 years of experience in corporate AV collaboration technology or IT support preferably in an on-site enterprise environment
Hands-on experience with:

• Microsoft Teams Rooms
• Crestron systems (including AirMedia or similar)
• Logitech conferencing solutions
• Shure audio equipment
  

Strong troubleshooting skills across hardware software and connectivity issues
Experience using a ticketing system (e.g. Freshservice or similar)
Excellent communication skills with a strong emphasis on customer service and executive support
Demonstrated ability to be proactiveanticipating issues prioritizing effectively and taking initiative without direction
Ability to manage multiple priorities and perform effectively in a fast-paced environment
Required industry certification such as AVIXA CTS Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate Crestron Technical Institute certification Shure Audio Institute certification Dante Certification or comparable manufacturer/platform certification
Professional presence with the ability to deliver high-touch in-person support

About Integrity

Integrity is one of the nations leading independent distributors of life health and wealth insurance products. With a strong insurtech focus we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why Because we put our people first! At Integrity you can start a new career path at company youll love and well love you back. Were proud of the work we do and the culture weve built where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas Texas Integrity is committed to meeting Americans wherever they are in person over the phone or online. Integritys employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information visit .

Integrity LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity national origin disability veteran status or any other characteristic protected by federal state or local addition Integrity LLC will provide reasonable accommodations for qualified individuals with disabilities.