Auxiliary Services Manager Laundry, Vending, Mail & Copy

Responsibilities
Operational Leadership Oversee daily operations of mail/package centers print/copy services laundry systems and vending across the Portland and Biddeford campuses. Serve as primary point of contact for professional staff vendors and campus stakeholders. Develop and implement operational policies and procedures to ensure consistency and high-quality service delivery. Staff Leadership Recruit train schedule and supervise professional staff on both campuses. Provide mentoring and professional development to foster accountability teamwork and service excellence. Ensure staffing models are efficient and aligned with peak demand cycles on both campuses. Budget & Resource Management Create manage and reconcile budgets for all service areas. Monitor and approve expenditures while ensuring fiscal responsibility. Negotiate contracts and oversee vendor performance to maximize value and control costs. Vendor & Partner Relations Serve as primary liaison with contracted vendors (Automatic Laundry Pepsi Kyocera etc.). Coordinate with Facilities IT and Finance to ensure seamless integration of auxiliary services with university systems. Evaluate vendor performance resolve issues and recommend contract renewals or adjustments. Planning & Innovation Anticipate long-term service needs and recommend strategic improvements. Explore and implement innovative technologies that enhance mail/package tracking print/copy efficiency and laundry/vending reliability. Develop systems to gather and analyze usage data to support decision-making. Collaboration & Campus Engagement Work closely with Housing Student Affairs Finance Facilities IT and other stakeholders to support the student experience. Collaborate with Auxiliary Services Managers (Harold Alfond Forum and Danielle Ripich Commons) to provide cross-coverage and shared best practices. Represent Auxiliary Operations on committees and task forces as assigned. Auxiliary User Group Management Organize and lead the Auxiliary User Group comprised of representation from Housing Housekeeping Area Coordinators Facilities support staff. Facilitate regular monthly meetings to gather feedback coordinate shared use of space resolve issues and drive collaboration across departments pertaining to mail laundry and vending. Build strong relationships with stakeholders to support student success and campus engagement and enthusiasm around the services provided.

Qualifications
Bachelors degree in Business Administration Operations Management or related field preferred. 3 years of progressively responsible experience in auxiliary services facilities operations or business operations with supervisory experience. Experience managing staff across multiple sites or campuses strongly preferred. Demonstrated experience in budget management and vendor relations. Strong leadership and communication skills with the ability to manage professional staff and work collaboratively with diverse groups. Strong organizational and problem-solving skills; ability to anticipate needs and manage multiple priorities. Commitment to service excellence and continuous improvement.