Automotive Fixed Operations Manager

Dent Wizard is hiring for a Fixed Operations Manager (FOM) in our Danvers MA location.

Reporting to a District Manager the Fixed Operations Manager positionis responsible forthe growth increasedutilization and management of assigned locations that could include auctions dealersrentalsor fixed sites in his/her geographic area. Primary duties include the supervision of PDR Paint Wheel InteriorInFleet/DeFleetoperations and technicians while at the same time managing the vehicle flow and demands of each customer.

Daily/Weekly Operations

• Effectively penetrate all growth opportunities increasingutilizationwithin assigned locationsto includeinternal departments such as newpre-owned and service.

• Seek out new businessopportunities;effectively building relations and creating opportunities while evaluating needs.

• Ensure compliance with company policies including all pertinent employment safety environmentallawsand requirements to ensure a workplace that safeguards the rights and physical well-being of every employee.

• Walk and check in with assigned operation locations tomaximizingall opportunities within the program limits.

• As reconditioning repairs are finished conduct quality control checks to ensure repair meets standards.Distributere-do list and follow up to ensure thatappropriate repairsare completed.

• Ensure all technicians and other personnel have proper direction amplework load andworkingat peak efficiency.

• Manage all paint supplies andcontrollingwaste while keeping sufficient stock.

• Communicate with the DM/ROD as to any pertinent situationpossible opportunityand help create a plan for implementation ifdeemeda viableopportunity.

• Prepare an operational update/report for DM/ROD outlining technician performance and accounts in the assigned area.

• Work withHailDepartment to prepare hail estimates as needed.

Training

• Coordinate new hire orientation to ensure smooth transition for new employees into the organization.

• Conduct monthly meetings;providing assistance tips and feedback on sales tools and otherperformance-enhancementskills.

• Ensure all technicians receive proper technical support to maximize their reconditioning skills.

• Identifyand schedule candidates for advanced training crosstrainingand/or new product implementation.

• Continue personal development to advance knowledge improveoperationsand further develop salesskillsstaying ahead of the market.

People Management

• Act as Team Leader and mentor to Technicians byremainingin close contact daily through a combination of telephone and in-person interface.

• Proactivelyidentifyand resolve issues with employee performance.

• Work with DM/ROD/RVP to ensure proper staffing levels are met to handle current and new business opportunities

• Conduct informal and formal performance reviews to ensure employees are aware of their strengths and opportunities forimprovement anddevelop plans to improve their performance and average monthly billings.

• Promote the happenings and direction of DW by conducting monthly technician meetings.

Customer Relations

• Work with designated management/service writers and educateregardingDent Wizards PDR paint repairprocessesand other reconditioning services.

• Ensure that any DW supplies tents vehicles or equipment is kept clean and orderly at all times.

• Visit all assigned locations (existing or target) weekly to build stronger or new relationships with any decision makers.

• Promote DWs reconditioning servicespeopleand direction in a positive manner.

• If applicable walk and estimatewhole sale body line and turn back vehicles on a regular basis to find opportunities.

• Conduct weekly/monthly reviews with certain customers and departments.

Qualifications

• 3 years of experience supervising a team

• Outstanding communication skills and exceptional attention to detail.

• Proven ability to manage coach and lead others.

• Excellenttime-managementskills.

• Paint body shopPDRor reconditioning skillsa plus.

• Demonstrated ability to create and/or implement processes.

• Strong organizational and planning skills.

• Basic computer skills; Excel Word e-mail.

• Proven ability to sell.