Automotive BDC Representative
Job Location:
Rio Rancho, NM - USA
Monthly Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
Chalmers Ford Rio Rancho NM
Chalmers Ford is looking for a motivated and customer-focused Service BDC Representative to join our growing Service Business Development Center.
As a Service BDC Representative youll be one of the first points of contact for customers needing automotive service. Youll communicate with customers schedule service appointments follow up on opportunities and help connect customers with the dealerships Service Department.
This is a great opportunity for someone who is friendly organized comfortable on the phone and motivated by customer service and sales.
- Answer inbound customer calls and respond to service inquiries
- Make outbound calls to current and potential service customers
- Schedule and confirm service appointments
- Follow up with customers who have not yet scheduled
- Communicate with customers by phone email and other dealership communication platforms
- Identify customer needs and connect them with the appropriate Service Department personnel
- Educate customers on recommended maintenance and available dealership services
- Promote services including oil changes tires brakes alignments suspension shocks and struts transmissions and other automotive repairs
- Help increase service appointments and customer retention
- Maintain accurate customer information and activity in the CRM
- Follow up with customers regarding vehicle status and service needs
- Provide a professional and positive customer experience
- Work closely with Service Advisors Technicians and Management
The ideal candidate will have:
- Strong customer service and communication skills
- Comfortable speaking with customers by phone
- Sales or appointment-setting experience preferred
- Automotive dealership or service experience preferred
- Ability to confidently recommend and promote automotive services
- Strong follow-up and organizational skills
- Comfortable working with computers and CRM systems
- Ability to multitask in a fast-paced environment
- Professional and positive attitude
- Reliable attendance and strong work ethic
- Ability to work independently and as part of a team
- Valid drivers license with acceptable driving record
Automotive experience is preferred but strong customer service and sales candidates are encouraged to apply.
Full-Time MondayFriday
Rotating schedules:
Some Saturdays required as part of the rotating schedule.
This is an opportunity to join an established automotive team and build a career in the dealership industry.
Youll have the opportunity to develop experience in:
- Automotive service
- Customer retention
- Appointment setting
- Sales and upselling
- CRM and customer communication
- Service department operations
If youre customer-focused motivated dependable and comfortable talking to people we want to hear from you.
Apply today for the Service BDC Representative position at Chalmers Ford in Rio Rancho NM.
$16/HR COMMISSION MONDAYFRIDAY ROTATING SCHEDULES SOME SATURDAYS
ALL INTERVIEWS ARE SCHEDULED BY APPOINTMENT ONLY NO WALK-INS.
Please apply first. Qualified candidates will be contacted to schedule an interview.
Required Skills:
Were looking for someone who is: Outgoing and comfortable meeting new people Confident communicating in person and over the phone Motivated by goals and earning potential Competitive while remaining customer-focused Coachable and willing to learn Professional and dependable Strong at building rapport Comfortable asking for the sale Organized and detail-oriented Able to work in a fast-paced environment Available to work evenings and weekends
