Automotive BDC Representative

Alamo Ford in Alamogordo NM is looking for an experienced Automotive BDC Representative to manage inbound and outbound customer communications for both sales and service. This is not an entry-level role; the right candidate brings prior BDC or call center experience strong CRM skills and a track record of turning leads into appointments. If you know how to work a pipeline communicate professionally at volume and keep leads from going cold this is a strong fit.

• Health and Dental insurance

• 401(k) Plan

• Paid time off and holidays

• Ongoing training and career development support

• Employee discounts on vehicles parts and service

• Respond to internet leads inbound calls and live chat inquiries promptly and professionally

• Place outbound calls to follow up on unsold leads missed appointments and prior customer interest

• Manage customer data track communications and schedule appointments using CRM software

• Apply established scripts email templates and outreach best practices to deliver consistent professional communication

• Nurture leads who arent ready to purchase through regular well-timed follow-up outreach

• Coordinate with sales service and management teams to ensure smooth lead handoffs and quality outcomes

• Stay current on dealership inventory offerings and promotions to support informed customer conversations

• Previous BDC or call center experience required; automotive BDC experience strongly preferred

• Strong CRM proficiency and ability to work within dealership management systems

• Excellent verbal and written communication skills

• Highly organized with strong follow-through and attention to detail

• Ability to handle high call volume and manage multiple active leads at the same time

• Self-motivated with a track record of meeting or exceeding performance targets

• High school diploma or equivalent required

Alamo Ford is an Equal Opportunity Employer. We are committed to an inclusive and respectful workplace for all employees and applicants. All employment decisions are made without regard to race color religion sex national origin age disability veteran status sexual orientation gender identity or any other legally protected status.