ATX | Field Operations Supervisor

Zipline is the worlds largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food medicine and essential goods anytime anywhere. We design build and operate the worlds largest autonomous logistics system delivering critical supplies quickly and reliably. Today Zipline operates on four continents makes a delivery somewhere in the world every 30 seconds and has completed millions of deliveries to date including blood vaccines medical supplies food and retail products.

Our customers include the worlds largest and most prominent healthcare systems governments retailers restaurants and global businesses who rely on us to save lives reduce emissions increase economic opportunity and provide delivery from point A to point B as fast as possible. The drone is only 15% of what weve built to enable seamless reliable global operations.

Our system strengthens supply chains reduces congestion and gives people time back. With more than 140 million commercial autonomous miles safely flown Zipline is redefining access to healthcare consumer products and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct meaningful impact on peoples lives and by scaling the future of logistics. We are seeking people who sculpt from first principles enjoy facing adversity and can do the impossible at record breaking speeds.

Ziplines Operations team is looking for a Fulfillment Operations Supervisor to lead charging site operations across the greater Austin TX area.

In this role you will oversee the day-to-day operations of 35 Zipline charging sites ensuring each location is staffed safe operationally ready and meeting performance expectations. You will lead site teams manage labor planning and partner closely with Flight Operations Customer Operations Maintenance and Service Engineering to support reliable drone delivery operations.

The ideal candidate is an experienced operations leader who is comfortable working in fast-paced physical environments. You are organized data-driven calm under pressure and willing to roll up your sleeves to solve problems in the field.

This is an onsite role. Candidates must live in the greater Austin area and be willing to travel between charging sites as needed.

• Lead and manage daily operations across 35 Zipline charging sites.
• Directly manage Fulfillment Operations Coordinators Fulfillment Operators and site support teams.
• Set clear expectations for safety productivity quality and customer experience.
• Build and maintain staffing schedules that align with operating hours forecasted demand and aircraft availability.
• Manage labor planning and budgets across assigned charging sites.
• Ensure all sites open on time remain operational throughout the day and close safely.
• Partner with Flight Operations Customer Operations Maintenance Service Engineering and other teams to resolve issues quickly.
• Maintain site readiness including charging equipment aircraft availability inventory supplies and general site conditions.
• Monitor key performance metrics including fulfillment speed operational uptime aircraft availability quality and customer experience.
• Use data to identify bottlenecks recurring issues and opportunities for improvement.
• Lead process improvement initiatives that increase efficiency reliability safety and team performance.
• Conduct regular site visits audits and coaching sessions to maintain consistent operating standards.
• Support incident response and ensure issues are documented escalated and resolved appropriately.
• Maintain strong working relationships with Walmart and other site partners.
• Support the launch of new charging sites and the rollout of updated procedures technology and staffing models.
• Provide regular updates on site performance staffing needs operational risks and improvement opportunities.
• Develop team members and help build a strong leadership pipeline across the Austin market.

• 3 years of experience in operations warehouse logistics fulfillment retail management field operations or a related field.
• 1 year of experience supervising teams multiple locations or operational workstreams.
• Experience managing schedules labor planning budgets and performance expectations.
• Strong coaching communication and team leadership skills.
• Ability to use data and operational metrics to make decisions and improve performance.
• Comfort working independently in the field and traveling between sites.
• Ability to work in a fast-changing environment and adjust priorities quickly.
• A hands-on leadership style and willingness to perform physical operational work when needed.
• Ability to stand walk bend and lift up to 50 pounds with or without reasonable accommodation.
• Ability to work early mornings evenings weekends and holidays based on business needs.
• Valid drivers license and reliable transportation preferred.
• Must successfully pass a background check drug test and E-Verify process.

What Success Looks Like

• Charging sites are staffed and ready to support operations every day.
• Teams consistently follow safety and operating procedures.
• Aircraft charging equipment and site resources are available when needed.
• Operational issues are identified early and resolved quickly.
• Sites meet or exceed performance quality and customer experience targets.
• Teams are engaged accountable and continuously improving.
• Site performance is consistent across the network.
• Coordinators and frontline team members are developed for future leadership opportunities.

The cash range for this role is $78000$110000. Final compensation will depend on experience qualifications skills work location and projected impact.

The total compensation package may also include equity compensation discretionary annual or performance bonuses medical dental and vision insurance paid time off and other benefits.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit please apply!

For government reporting purposes we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Zipline s Equal Employment Opportunity policy we do not discriminate on the basis of any protected group status under any applicable law.