General Philosophy

Primary Objectives

• Support assigned Territory Managers in developing a profitable customer base through strategic collaboration and joint selling efforts.
• Independently manage and grow sales to house accounts both through in-person visits and proactive outbound sales calls.
• Provide support to TSIs Inside Sales department during peak seasons ensuring continuity and quality of service.
• Meet or exceed personal and team sales and profitability goals as defined by TSI leadership.

Key Responsibilities

1. Business Development & Sales (House Accounts)

• Serve as the primary sales contact for assigned house accounts ensuring consistent communication and a high level of service.
• Drive sales through a combination of in-person customer visits and regular outbound sales calls tailored to customer preferences and seasonal needs.
• Build and execute account-specific business plans to maximize sales opportunities and product adoption.
• Identify and pursue new growth opportunities within the assigned accounts.

2. Territory Manager Collaboration

• Partner with Territory Managers to support strategic sales efforts promotions and dealer development.
• Participate in joint customer visits and share feedback from house accounts to inform territory-level strategy.
• Serve as a backup resource for TMs during absences or high-volume periods.

3. Inside Sales & Seasonal Support

• Provide assistance to the Inside Sales team during peak seasons including quoting order entry and product inquiries.
• Ensure timely and professional handling of customer requests through phone email or digital platforms.
• Help maintain a seamless customer experience between outside and inside sales functions.

4. Product Expertise

• Maintain up-to-date knowledge of all TSI product lines and related applications.
• Offer technical guidance and application support to customers and internal teams.
• Monitor industry trends and competitive products to advise on positioning and strategies.

5. Sales Enablement & Program Utilization

• Promote and utilize all TSI and supplier sales programs marketing tools and incentive campaigns.
• Support customers with tools like eCommerce co-op funds and training opportunities.
• Use CRM and quoting systems to manage customer activity and provide timely follow-up.

6. Professionalism & Representation

• Represent TSI with professionalism in all settings including customer visits meetings and dealer functions.
• Respond to all communications from customers and internal teams within 24 hours.
• Maintain a high level of responsiveness and reliability in all aspects of the role.

Skills & Qualifications

• 13 years of HVAC sales inside sales or technical experience preferred.
• Strong communication and sales skills with comfort selling both in person and over the phone.
• Excellent time management organizational and follow-up abilities.
• Proficiency with Microsoft Office CRM systems and quoting tools.
• Collaborative and flexible team player with the ability to adapt to shifting priorities.
• Willingness to travel locally for customer visits and dealer support.