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Associate Team Member
Job Location:
Job Location:
Augusta, ME - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
8 November 2026 (4 hours ago)
Posted:
Application Deadline:
5 February 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title: Associate Team Member (ATM)
Job Description
Provide high touch customer care for all of our clients Consumer banking customers
Manage and prioritize a high volume of case work through various channels of communication both externally and internally. Phone Email direct messaging etc.
Provide escalation support for Tier 1/Tier 2 Shared Resources team.
Ensure customers experience exceptional service by providing clear concise written and verbal communication for internal and external customers.
Act as subject matter expert for Consumer products services and systems as well as partnering with non-consumer lines of business with ties to consumer products and services.
Communicate directly with clients regarding all consumer products and services and maintain a flexible learning approach to ongoing changes relating to those products and services.
Partner with client onboarding specialists including assistance with customer onboarding and documentation requests.
Abide by our clients policies procedures and regulatory compliance guidelines.
Advanced organizational skills prioritizing business needs and meeting service level agreement deadlines.
Utilize unique specialized skills as needed per direction of management.
Provide exceptional client experience.
Qualifications
Preferred 3 years of banking experience with a demonstrated knowledge of consumer products systems and services recommended.
General working knowledge of all applicable banking laws and regulations
Customer service oriented with a strong orientation for sensitivity and professionalism when handling customer calls questions and concerns.
Strong oral presentation and training delivery skills in-person and over the phone required
Excellent problem-solving analytical and critical thinking skills
Demonstrated ability to influence and establish positive working relationships across the organization required
Results oriented in a high-performance team environment
Self-starter and ability to multi-task in a fast-paced environment
Outstanding organization and effective time management skills
Proficiency in the use of Microsoft Office products (MS Word MS PowerPoint MS Excel)
Must be able to work a flexible schedule that will include a rotation of evening and Saturday hours.
Job Description
Provide high touch customer care for all of our clients Consumer banking customers
Manage and prioritize a high volume of case work through various channels of communication both externally and internally. Phone Email direct messaging etc.
Provide escalation support for Tier 1/Tier 2 Shared Resources team.
Ensure customers experience exceptional service by providing clear concise written and verbal communication for internal and external customers.
Act as subject matter expert for Consumer products services and systems as well as partnering with non-consumer lines of business with ties to consumer products and services.
Communicate directly with clients regarding all consumer products and services and maintain a flexible learning approach to ongoing changes relating to those products and services.
Partner with client onboarding specialists including assistance with customer onboarding and documentation requests.
Abide by our clients policies procedures and regulatory compliance guidelines.
Advanced organizational skills prioritizing business needs and meeting service level agreement deadlines.
Utilize unique specialized skills as needed per direction of management.
Provide exceptional client experience.
Qualifications
Preferred 3 years of banking experience with a demonstrated knowledge of consumer products systems and services recommended.
General working knowledge of all applicable banking laws and regulations
Customer service oriented with a strong orientation for sensitivity and professionalism when handling customer calls questions and concerns.
Strong oral presentation and training delivery skills in-person and over the phone required
Excellent problem-solving analytical and critical thinking skills
Demonstrated ability to influence and establish positive working relationships across the organization required
Results oriented in a high-performance team environment
Self-starter and ability to multi-task in a fast-paced environment
Outstanding organization and effective time management skills
Proficiency in the use of Microsoft Office products (MS Word MS PowerPoint MS Excel)
Must be able to work a flexible schedule that will include a rotation of evening and Saturday hours.
Required Experience:
IC
About Company
Coforge is a global digital services and solutions provider that combines AI engineering with deep industry expertise to deliver real world business impact for leading enterprises.
