Associate Support Analyst

The Opportunity
The Support Services team at Euna Solutions is the front line for public sector organizations that depend on our software every day to run procurement budgeting and financial operations for their communities. As an Associate Support Analyst youll build deep knowledge of one of Eunas core products and become a trusted resource for the government customers who rely on it. If you want a real entry point into a tech career where your work directly supports the people behind public services this is the role for you.

What Youll Do

• Own the full support experience for incoming customer inquiries via phone video email and chat delivering timely and professional resolutions.
• Troubleshoot and diagnose software issues following established workflows and escalation procedures growing your independence over time.
• Build working proficiency in one of Eunas core products to serve as a reliable first point of contact for customers.
• Document all customer interactions issues and resolutions thoroughly in Zendesk to keep the team informed and records accurate.
• Contribute to internal knowledge base articles FAQs and support documentation as your product expertise grows.
• Collaborate with peers and senior analysts to sharpen troubleshooting approaches and expand your technical skill set.
• Support coverage during holidays after-hours incidents and outages when customers need us most.

What You Bring

• Up to 1 year of experience in a technical support help desk or customer-facing role; internships and co-ops count.
• A genuine customer-first mentality and pride in delivering an outstanding support experience.
• Strong written and verbal communication skills with a natural ability to explain technical concepts in plain language.
• Comfort working in a ticketing system or CRM environment and familiarity with basic technical concepts like web browsers connectivity and general software navigation.

Nice-to-Have Qualifications

• Experience working in Zendesk specifically.
• Prior exposure to SaaS products or software troubleshooting in a professional setting.
• Familiarity with public sector or government-facing organizations.

What Success Looks LIke

• Maintain a customer satisfaction (CSAT) score at or above the 94% organizational floor contributing toward our 96% team target.
• Resolve customer issues within established SLA timelines escalating appropriately when needed.
• Demonstrate steady growth in product knowledge and troubleshooting independence within your first 3 months.

Growth & Career Path

The Associate Support Analyst role is your entry point into Eunas Support Services organization. As you develop product expertise and sharpen your troubleshooting skills the natural next step is promotion to Support Analyst (IC2) -from there career paths branch into product specialization technical depth or people management

Location
This position will be hybrid with 3 days/week in our Atlanta GA office.(Tuesday Wednesday & Thursday)

AI Mindset at Euna Solutions
We believe the future of work is human AI. At Euna Solutions we encourage our team members to leverage AI tools to enhance creativity efficiency and decision-making. Were looking for people who are curious about emerging technologies eager to experiment and committed to using AI responsibly to augment not replace their expertise.

If you enjoy exploring new ways to solve problems learning continuously and applying AI to make your work smarter and more impactful youll thrive here.

Life at Euna Solutions
Were a team of builders problem-solvers and public sector champions. Weve built a workplace around a straightforward idea: people do their best work when theyre trusted supported and not running on empty.

Heres what that actually looks like:

How we work
Were hybrid three days a week in our Oakville or Atlanta offices with standard hours on those days. What the remaining days look like depends on your role and your manager. We talk about it early in the process so there are no surprises on either side.

Eunafier Days
Twice a year you get an extra day tacked onto a long weekend. We think recharging is part of doing good work not a reward for it. Use it however you need.

Community is part of who we are
Our Engagement Committee finds meaningful ways to give back through time donations and shared expertise. Were invested in the places where our people actually live and work.

Philanthropy Time
We give every employee up to eight hours a year to spend on causes that matter to them. We want you to show up for your community and we make time for it.

Real connection at scale
You wont know all 600 people and thats okay. What matters is building real relationships with the people you work with every day. Our culture team creates consistent opportunities for that so work doesnt feel isolating.

Room to grow
Whether youre going deep on AI building expertise in government tech or stepping into a bigger role we invest in your development through budget mentorship and real opportunity to move when youre ready.

About Euna Solutions
Euna Solutions is the leading provider of purpose-built cloud-based software designed to streamline procurement budgeting payments and grants management for public sector and government organizations. Eunas AI-powered features and intelligent automation help organizations make better-informed decisions ensure compliance empower collaboration and reduce administrative burden. Eunas full-cycle financial suite supports more than 3600 organizations across North America in building trust enabling transparency and driving positive community impact. Recognized on Government Technologys GovTech 100 list Euna Solutions is committed to advancing public sector innovation. To learn more visit . Eunas privacy policy is available here.

Please visit our website: and check out our LinkedIn Pages believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements we encourage you to apply! We recognize that people have unique career journeys and if youre excited about this role and know you can bring something great to the team then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small) please let us know.

For any inquiries or requests regarding accessibility at Euna Solutions please email or call our office at 1.877.707.7755. Upon request appropriate accessible formats or arrangements will be provided as soon as practicable.

Required Experience:

Junior IC