Associate NOC Engineer

PURPOSEThe Network Operations Center (NOC) Weekend Dayshift Member is responsible for providing continuous monitoring troubleshooting and incident response for enterprise network system and application environments. This role ensures service availability supports incident resolution and maintains operational continuity by identifying issues early escalating appropriately and documenting all activity to support weekday DUTIES AND RESPONSIBILITIESMonitor network server and application environments using NOC monitoring triage and document alerts and incidents according to SOPs and basic first-level troubleshooting using runbooks and predefined update and maintain incident tickets with accurate and detailed incidents to on-call or Tier 2/3 teams based on severity and escalation scheduled weekend changes and maintenance; report any clear shift summaries and handoff notes for unresolved issues or ongoing security operational and compliance standards at all RESPONSIBILITIESThis job has no supervisory REQUIREMENTSTo perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Bachelors degree from an accredited college/university.0-2 years relevant work an equivalent combination of education and Problems: Evaluates and analyzes different types of information objectively to identify appropriate solutions; writes fluently establishing the key facts clearly and interprets numerical data Communication/ Presentation: Communicates with clarity and precision presenting complex information in a concise format that is audience and Driving Change: Takes a positive approach to tackling work and embraces change; invites feedback relating to performance and deals constructively with criticism. Identifies the need for and drives change when required to achieve on Customers: Understands and anticipates customer needs and takes action to provide high-quality products and services to exceed Business Acumen: Demonstrates working knowledge of market economic legal and regulatory environments and how they impact the Best Practices: Understands how agility is leveraged in IT ways of working. Adopts agile best practices as appropriate throughout the assigned work lifecycle. Responds to feedback quickly based on comments of internal and external customers and needs of the for Action: Takes initiative and identifies what needs to be done and acts without waiting to be asked. Executes work in a timely manner. Suggests improvements to current ways of professional written and verbal communicationAbility to relay incident status to on-call teams and stakeholdersEffective shift handoff and status reportingBFS COMPETENCIESBusiness and Financial AcumenDemonstrates depth of understanding for the P&L and financial analysisTeaches business and financial acumen to KPIs and how BFS makes money. Knows the different business segments and how they relate to one customer sales and engagement. Demonstrates functional and/or technical expertise. Understands complex issues and demonstrates problem solving how to maximize business results regardless of industry Driven Holds self and others accountable. Communicates and sets clear goals with plans to deliver. Manages competing priorities appropriate urgency. Drives to exceed expectations in alignment with our BFS SPICE and follows best self-starter can-do attitude. Strategic Thinking and Decision MakingLeverages resources and teams around them to solve problems and create mutually beneficial outcomes. Demonstrates willingness and courage to make tough decisions in a timely manner. Balances short-and-long term priorities Demonstrates proactive versus reactive thinking. Asks questions to identify root cause and analyze situations more accurately. Servant LeadershipDemonstrates humility by putting others first. Builds trust-based relationships. Leads by example with kindness and respect. Collaborates well across all areas of the business. Advocates for othersActively listens to understand the meaning and intent of what the other person is authenticity and encourages others to do the IntelligenceDemonstrates situational awareness knows when and how to adjust leadership style in different situations. Demonstrates self-awareness understands strengths and weaknesses. Demonstrates empathy puts themselves in others shoes. Assumes positive intent. Develops and Leads OthersDrives alignment through clear communication of vision goals and expectations. Invests time on a regular basis in performance feedback and developmental conversations. Fosters a respectful and inclusive motivates and inspires and mentor others for their and persuades others to deliver positive MindsetDemonstrates a growth mindset; takes appropriate risks fails fast and forward learns from mistakes. Perseveres and champions growth even in the face of resistance ambiguity or possible failure. Thinks like an owner with an entrepreneurial spirit. Demonstrates and encourages intellectual learner; seeks opportunities and knowledge for personal and professional growth. Sees possibilities over problems actively seeks out-of-the box thinking to create new ways of doing things. Continuously seeks to improve and simplify pain points in the business. Anticipates embraces and leads change. Develops and executes breakthrough strategies. Integrity Does the right thing even under challenging circumstancesCommunicates with honesty. Consistently treats others fairly and equitably. Demonstrates reliability and does what they say they will do. Conducts tough conversations and delivers difficult messages with kindness and ENVIRONMENT / PHYSICAL ACTIVITYThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential to both typical office environment and outside locations with temperature and weather be able to lift and carry up to 25 travel may be required.