Associate Manager, Payment Enablement ITC (Hybrid)

Inthis role you will help shape how customers pay Stryker ensuring payment processes are accurate efficient and easy to navigate. As a key partner across Finance Customer Service Sales Accounts Receivable and external payment providers you will remove barriers to payment improve cash collection outcomes and enhance the overall customer payment experience while leading a team that drives operational excellence.

What You Will Do

• Lead customer payment enablement activities ensuring payment requests onboarding requirements and escalations are resolved accurately and efficiently.
• Manage customer onboarding documentation including ACH enrollment forms tax documentation and legal entity information.
• Oversee customer payment portal administration and monitor effectiveness to support timely payments and positive customer experiences.
• Implement and manage customer adoption of payment solutions including cost analysis business approvals and ongoing performance tracking.
• Own relationships with third-party payment providers and ensure payment solutions support operational contractual and system integration requirements.
• Partner with Accounts Receivable Finance Sales Customer Service and other stakeholders to resolve payment-related issues and improve collection performance.
• Develop reporting and insights on payment program costs utilization and effectiveness to support business decision-making.
• Lead continuous improvement initiatives that reduce payment friction standardize processes accelerate cash collection and improve end-to-end payment effectiveness.

What You Will Need

Required Qualifications

• Bachelors degree required.
• Minimum 6 years of professional experience in a related field.
• Experience working with enterprise business systems and reporting tools.
• Experience using Microsoft Excel and data analysis tools.

Preferred Qualifications

• Bachelors degree in Business Finance Accounting Economics or a related field.
• Experience with SAP Power BI SharePoint and Microsoft PowerPoint.
• Experience managing customer payment portals or payment solution programs.
• Experience in Banking Treasury Finance Shared Services or Finance roles.

United States of America Pay Ranges:

• USN: $89300 - $148800 USD Annual
• US5: $93800 - $156200 USD Annual
• US10: $98200 - $163700 USD Annual
• US15: $102700 - $171100 USD Annual
• US20: $107200 - $178600 USD Annual
• US30: $116100 - $193400 USD Annual