Associate Manager, Digital Content Quality and Localization

For A Better You

At iHerb we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member well empower you to live this promise each day as you make a truly global impact in your career.

We constantly strive for innovation while transforming and improving the online shopping experience for our customers. We believe that individually we are incredible but when we come together our growth is an industry that is constantly evolving we are on a mission to make an impact on the global market and the individual and collaborative efforts of our people are paramount to helping us succeed.

Whether you work in one of our logistics centers technology hubs corporate offices or even from home your role at iHerb will take you beyond whats expected turning challenge into change. If youre ready for it we want you to join our team. Get started now.

Job Summary:
The Associate Manager Digital Content Quality and Localization drives the quality and effectiveness of localized web content and product content ensuring every regional customer touchpoint is accurate culturally relevant and frictionless.

Working closely with other departments in the company such as Regional teams Marketing Product CX the Associate Manager Digital Content Quality and Localization supports the end-to-end localization workflows oversees translation quality and leads regional projects that improve the customer journey from search and discovery to checkout across iHerb international markets.

Job Expectations:

Localization & Translation Quality

• Lead and manage localization of web content product pages promotional campaign support (emails banners social etc) and digital assets across all supported regions and languages

• Own translation quality assurance processes ensuring all localized content meets iHerbs accuracy tone and brand standards

• Develop and maintain localization style guides glossaries and quality benchmarks by region and language

• Review and audit translated content for linguistic accuracy cultural appropriateness and alignment with regional market expectations

• Partner with LSPs and internal stakeholders to manage localization pipelines and deliverables

Regional Partnerships & Market Support

• Collaborate with regional teams to identify and resolve end-to-end friction points in local market experiences

• Serve as the project management point of contact for assigned regions supporting localized regional initiatives from scoping through delivery

• Monitor regional experiences and proactively flag content UX or functionality gaps that impact local customers

• Support regionalization efforts including currency date formats local compliance requirements and market-specific content adaptations

• Coordinate with other teams on internal and external search functionalities such as metadescription keywords etc

Product Content Quality

• Oversee the quality and consistency of product content across localized markets including product titles descriptions attributes and imagery

• Identify and drive resolution of product content issues that affect discoverability or conversion in regional markets

• Coordinate with content catalog and merchandising teams to ensure product content meets regional standards

Stakeholder Communication & Reporting

• Provide regular status updates to internal stakeholders regional teams and leadership on localization and regional project progress

• Monitor and report on KPIs related to localization quality regional content performance and localization related metrics

• Implement quality control processes to ensure all deliverables meet iHerb standards and maintain project integrity

Knowledge Skills & Abilities

Required

• Strong verbal and written communication skills; ability to communicate effectively across cultures and with international stakeholders

• Deep understanding of localization and translation workflows quality assurance processes and industry best practices

• Adaptability must be flexible to project shifts and able to pivot strategies to keep plans moving forward across multiple regions simultaneously

• Problem-solving skills with the ability to identify root causes of regional experience friction and drive resolution

• Team leadership ability to inspire and motivate cross-functional and cross-regional teams in a collaborative environment

• Exceptional organizational skills with the ability to multitask prioritize and manage multiple regional workstreams concurrently

• Cultural awareness and sensitivity to regional market differences in customer behavior expectations and communication norms

Equipment Knowledge:

• Experience with Microsoft Office Suite (Word Excel PowerPoint)

• Experience with Google Business Suite (Gmail Drive Docs Sheets Forms) preferred

Experience Requirements:

Generally requires a minimum of two (2) to five (5 ) years of relevant professional experience in localization project management digital content management or a related field. Proven experience managing multilingual content programs and working with international markets or regional stakeholders is required.

Education Requirements:

Bachelors degree in Linguistics Translation International Business Project Management or a related field.

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Compensation:

If you like wild growth and working with happy enthusiastic over-achievers youll enjoy your career with us!

Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party (Agency) candidates. If you are an Agency please send any requests to be considered as a supplier in our Vendor Management System to Do not contact iHerb employees directly. If requested to work on a role any Agency candidates would be presented through the internal recruiting organization.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.