Associate Manager, Community Marketing

Who We Are

At 2K we create some of the most iconic and culture-shaping video games in entertainment including NBA 2K one of the top-selling franchises in the world and legendary titles like BioShock Borderlands Mafia Sid Meiers Civilization and XCOM as well as fan favorites WWE 2K TopSpin and PGA TOUR 2K. We build unforgettable experiences by pushing the boundaries of creativity authenticity and innovation across every genre.

Our portfolio is brought to life by some of the most influential game development studios in the world. Visual Concepts Firaxis Games Hangar 13 Cat Daddy Games 31st Union Cloud Chamber Gearbox HB Studios and 2K SportsLab create world-class experiences across platforms.

But what truly powers 2K is our people.

We believe the best ideas come from teams that feel empowered supported and inspired. As an equal opportunity employer we are committed to fostering a diverse inclusive workplace where people are encouraged to come as they are and do their best work.

What We Need

WWE 2K is looking for a player-obsessed Associate Manager Community to help grow and run the community program for one of the most passionate fanbases in sports gaming. Reporting to the Manager Social Media and Community Marketing youll help shape what community means for WWE 2K across Discord Reddit YouTube Steam and beyond and youll help drive the health growth and sentiment of that community year over year.

You will serve as the connective tissue between our players and our teams translating community insight into action and helping turn our roadmap into moments that give players a reason to show up stay and advocate. Youll be a voice of WWE 2K in community spaces and a voice of the community inside 2K.

What You Will Do

• Contribute to the annual and per-beat community strategy for WWE 2K helping define objectives audience priorities KPIs and measures of success in partnership with Marketing Social and Communications.
• Manage day-to-day operations of official WWE 2K community platforms including Discord Reddit and Steam Community helping set the tone structure and programming that make them worth belonging to.
• Build and maintain the community calendar against the franchise beat plan for the title marketing campaign seasonal content updates WWE tentpole moments and more.
• Execute programs that grow retention and advocacy across the player lifecycle: onboarding new players re-engaging lapsed ones and deepening investment for the most loyal.
• Cultivate and recognize community advocates - creators moderators and superfans - through programs that reward contribution and give members a platform.
• Serve as the voice of the player internally running a disciplined feedback loop process to capture prioritize and escalate community sentiment feature requests and rising issues to internal stakeholders.
• Support Marketing Product Management Customer Success Quality Assurance and Studio teams as needed by surfacing community concerns or escalations and directing players to the appropriate resolution channels.
• Own day-to-day community sentiment reporting: track engagement sentiment and audience trends across owned and fan-run spaces and deliver clear actionable recaps that inform roadmap and marketing decisions.
• Represent 2K and our development partners with good judgment in public community spaces partnering with senior team members during high-visibility or sensitive moments.
• Help maintain community moderation standards and guidelines and support the management of moderator programs and external vendor partners holding them to a consistent quality bar.

Who We Believe Will Be A Great Fit

• 24 years of experience in community management community strategy or player/creator relations
• Experience helping build and execute community programs from strategy through measurement
• Strong understanding of WWE 2K or comparable live/sports game franchises and genuine fluency in the culture and expectations of their players.
• Deep practical knowledge of community platforms and tooling: Discord (including bots and integrations) Reddit Steam YouTube Twitch
• Proficiency in the use of community management/listening platforms.
• Ability to translate community sentiment into clear recommendations that inform product marketing and communications decisions.
• Exceptional written and verbal communication skills with the judgment to strike the right tone in celebratory technical and sensitive moments alike.
• Proven ability to build trust and collaborate across diverse internal stakeholders including developers marketers PR legal and customer support.
• Comfortable with data - able to pull together analysis-based recaps and make a case with numbers as well as narrative.
• Strong EQ composure under pressure and a proactive approach to handling challenging situations in public forums.
• A self-starter who takes ownership manages multiple priorities and thrives in a fast-paced cross-functional environment.
• Passion for gaming sports and entertainment culture and a real interest in WWE fandom.
• Familiarity with creative tools (Adobe Creative Suite Canva CapCut) is a plus.
• Bachelors degree in communications Marketing English a related field or equivalent experience a plus.

The pay range for this position in Los Angeles California at the start of employment is expected to be between $81600 and $120780 per year. However base pay offered is based on market location and may vary further depending on individualized factors for job candidates such as job-related knowledge skills experience and other objective business considerations.

Subject to those same considerations the total compensation package for employees in regular roles may also include other elements including a bonus and/or equity awards in addition to a full range of medical financial and/or other benefits provided that temporary or intern roles will not be eligible for many of these payments or benefits. Details of participation in compensation and benefit plans (if applicable) will be provided if an employee receives an offer of employment. If hired employee will be in an at-will position and the company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time including for reasons related to individual performance company or individual department/team performance and market factors.

As an equal opportunity employer we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform their essential job functions and to receive other benefits and privileges of employment. Please contact us if you need reasonable accommodation.

Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing only use accounts.

Please note that 2K Publishing is unable to provide visa sponsorship or assistance for this position. All candidates must be legally authorized to work in United States without requiring current or future employer sponsorship.

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