Associate, Laboratory Operations

Position Summary

The Associate Laboratory Operations is responsible for supporting the day-to-day operational effectiveness readiness and compliance of the Process Sciences and Analytical Technologies (PSAT) laboratory spaces in Gaithersburg while serving as a key link between scientific users laboratory operations site services vendors and cross-functional stakeholders. This role ensures laboratories are safe well-stocked organized functional and equipped to support scientific work efficiently. The position also partners with laboratory users on instrument coordination reagent and supply management onboarding and training support and communication of lab operational priorities and issues. The role combines hands-on laboratory support responsibilities with internal coordination and continuous improvement activities that are currently split across outsourced lab support and scientist-led lab operations activities.

Key Responsibilities

1. Laboratory Operations & Site Support

• Serve as a primary point of contact for day-to-day laboratory operations needs for lab users in Gaithersburg coordinating support activities and helping resolve routine operational issues in a timely manner.

• Help maintain an organized safe and efficient working laboratory environment including oversight of common-use supplies PPE lab coats glassware consumables and other operational stock items in and around laboratory spaces.

• Support routine laboratory readiness activities including stock replenishment workspace organization cold storage coordination and general operational follow-through to minimize interruptions to scientific work.

• Assist with freezer refrigerator and cold room cleanouts and support communication and coordination during cold storage outages or repairs including tracking inventory moves and notifying impacted users.

• Provide operational support during equipment or infrastructure issues including coordination of backup storage actions and documentation for temperature-sensitive units when needed.

2. Instrument & Vendor Coordination

• Coordinate with internal stakeholders and external service providers to support laboratory instrumentation uptime maintenance visits repairs and service scheduling. This includes acting as a liaison for vendor access and ensuring laboratory users are informed of service timing and status.

• Partner with scientists and lab users to help determine and manage appropriate allocation of laboratory space for instruments reagents and shared resources.

• Ensure instrument usage and operational activities are tracked accurately in partnership with Facilities Management and Laboratory Operations teams as well as laboratory personnel and equipment end users.

3. Inventory Reagents & Materials Management

• Maintain and help manage inventories for common laboratory reagents consumables and selected critical reagents used by scientific teams including monitoring stock levels and coordinating replenishment as needed.

• Support stewardship of shared laboratory materials and inventory systems to improve visibility readiness and continuity of lab operations.

4. Training Communication & User Support

• Support onboarding and orientation of new laboratory users staff and visitors by providing general laboratory inductions and guidance on operational practices shared resources and site expectations.

• Provide training support for common lab operational workflows and where applicable assist with assay or instrument-related user training in partnership with scientific subject matter experts.

• Communicate updates to lab users regarding operational requests equipment service events cold storage issues and other relevant lab activities in a clear and timely manner.

• Facilitate or support meetings with stakeholders to identify review and resolve laboratory support issues escalating when necessary.

5. Safety Quality & Compliance

• Partner with laboratory users line safety representatives and support teams to maintain a high standard of laboratory safety compliance and housekeeping.

• Complete documentation in accordance with Good Documentation Practice and maintain required training and compliance in health and safety security environmental and operational procedures.

• Support 5S and other continuous improvement initiatives that strengthen laboratory organization standardization and service delivery.

6. Cross-Functional Partnership & Continuous Improvement

• Work closely with scientists lab operations colleagues facilities service providers and site stakeholders to ensure seamless support of laboratory operations.

• Contribute to process improvements operational documentation resource-sharing tools and knowledge transfer activities that enhance the laboratory user experience and improve operational efficiency.

• Cross-train across laboratory support activities and provide backup coverage for other operational needs as required.

Minimum Qualifications

• Bachelors degree in a scientific discipline laboratory operations or a related field or an equivalent combination of education and relevant laboratory support or operations experience.

• Minimum of 3 years of experience working in a laboratory scientific operations laboratory support or a related environment.

• Demonstrated ability to coordinate across multiple stakeholders manage competing priorities and follow through on operational tasks.

• Strong organizational skills with attention to detail and a commitment to safety quality and compliance.

• Effective written and verbal communication skills.

• Proficiency with standard digital tools used for communication inventory tracking scheduling and documentation.

Preferred Qualifications

• Experience supporting laboratory operations in a biopharmaceutical biotechnology research or regulated environment.

• Familiarity with laboratory instrumentation coordination reagent and consumable inventory management and shared resource oversight.

• Experience supporting onboarding training and workflow standardization in laboratory settings.

• Knowledge of 5S lean laboratory practices cold storage management and/or vendor and service coordination.

• Experience working collaboratively with scientific teams while maintaining an operations-focused scope of responsibility.

The annual base pay for this position ranges from $90960.80 - $136441.20. Our positions offer eligibility for various incentivesan opportunity to receive short-term incentive bonuses equity-based awards for salaried roles and commissions for sales roles. Benefits offered include qualified retirement programs paid time off (i.e. vacation holiday and leaves) as well as health dental and vision coverage in accordance with the terms of the applicable plans.

Date Posted

Closing Date

Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and furtherance of that mission we welcome and consider applications from all qualified candidates regardless of their protected characteristics. If you have a disability or special need that requires accommodation please complete the corresponding section in the application form.