Associate IT Support Analyst

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Job Description:

Summary of the position:

Hitachi Global Air Power is seeking an IT analyst to serve as Tier 1 support for various information systems. A successful candidate should be able to analyze user requirements procedures and problems to troubleshoot and diagnose desktop support issues and other technical problems. This position will include analysis installation configuration maintenance monitoring documentation and support responsibilities.

This role will include development goals with the expectation the candidate will move into positions of increasing responsibilities in the organization.

Duties and responsibilities:

• Provides technical support to internal end-users and user computing
• Active Directory user management
• Ability to quickly learn and use new technology to support solution adoption
• Install maintain and monitor equipment which may include network and server infrastructure and application systems
• Assist with onboarding of employees including PC imaging cell phone provisioning and other tasks related to onboarding of newly hired employees
• Ability to support software across multi-platforms and technology stacks
• Identification documentation and prioritization of application requirements for the technical landscape
• Support the development and deployment throughout the Hitachi Global Air Power Business Systems Lifecycle
• Leveraging knowledge of multiple tools technology and experience to solve unusually complex problems with a high degree of innovation and ingenuity
• Knowledge of network topology and network troubleshooting
• Familiar with the Microsoft technology stack (Office 365)
• Proficient at learning new skills quickly to support an ever-changing landscape
• Proficient in Microsoft Office applications to develop standard work and training documentation

Qualifications:

Education:

Associates degree in IT or Business; or 3 years of experience

Professional experience:

• 1-3 years of professional experience

Key behaviors:

• Manages time effectively meets deadlines and achieves established goals and objectives
• Assists in the establishment accomplishment and continuous evaluation of goals
• Assumes responsibility for the accuracy of work processes and the flow of multiple tasks
• Drive for continuous improvement of business processes and overall customer satisfaction

Direct reports:

• N/A

The successful candidate is responsible for complying with Hitachi Global Air Powers Code of Ethics and related performing the job the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organizations efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This description is to serve as a guide. It is intended to be flexible and will continue to evolve with business needs and demands and may be updated periodically and at the Companys discretion.

Hitachi Global Air Power is an equal opportunity employer and will not discriminate based on race religion color age gender sexual orientation national origin genetic information veteran status physical or mental disability or other protected categories under applicable law whether in recruitment employment promotion transfer compensation or other conditions of employment.