Associate Director, Workplace Experience

About Us

Johnson Controls a global leader in thermal management mission-critical building systems energy efficiency and decarbonization helps customers use energy more productively reduce carbon emissions and operate with the precision and resilience required in rapidly expanding industries such as data centers healthcare pharmaceuticals advanced manufacturing and higher education.

For more than 140 years Johnson Controls has delivered performance where it really matters. Backed by advanced technology lifecycle services and an industry-leading field organization we elevate customer performance turn goals into real-world results and help move society forward.

What you will do

As the Associate Director of Workplace Experience you will own the full end-to-end technology experience for Johnson Controls global workforce. You are accountable for the platforms devices and disciplines that shape every employees daily interaction with JCI technology across 150000 managed assets 108000 users and more than 1100 sites worldwide. This is a senior leadership role with broad decision-making authority and direct ownership of three teams: End User Technology Hardware Asset Management and the emerging Digital Employee Experience practice.

You will translate Johnson Controls vision for the Autonomous Digital Workplace into an operating model that is proactive data-driven and continuously improving. Where todays environment is largely reactive and ticket-driven you will lead the shift to an experience measured in outcomes time-to-productive device health and employee sentiment not just uptime. You will make the investments partnerships and organizational decisions necessary to move from service delivery to service intelligence.

How you will do it

Strategic Leadership & Vision

• Define and own the multi-year roadmap for end user technology hardware asset management and digital employee experience aligned to JCIs broader Digital Workplace Services strategy.

• Serve as the decision-maker for platform selection tooling standards and architectural direction across all devices and endpoint environments.

• Lead the shift from SLA to XLA establishing experience-level metrics including time-to-productive employee sentiment and proactive incident avoidance as the primary scoreboard.

• Champion automation and AIOps within the endpoint domain prioritizing services that self-heal self-provision and self-optimize.

• Partner with the Sr. Director and peer directors to ensure the end user environment is a reference-worthy showcase of JCIs own technology story.

End User Technology

• Provide leadership and strategic direction to the team who runs the day-to-day operations of the EUT function including Windows and non-Windows OS the enterprise software delivery portal hardware selection standards MDM Virtualization Vulnerability and Patch Management and Application Packaging.

• Set the multi-year vision and priorities for the EUT portfolio defining where each discipline needs to be in 23 years and holding the team accountable to a roadmap that moves toward autonomous self-managing operations.

• Make the investment and platform decisions: tooling selection architectural standards and partnerships with Information Security and other platform owners.

• Remove organizational blockers secure cross-functional alignment and ensure the team has the resources clarity and support to execute.

Hardware Asset Management

• Direct the HAM team across the full device lifecycle procurement provisioning tracking reclamation and disposal across a $25M annual spend portfolio covering 150000 assets.

• Drive CMDB and Intune accuracy as a strategic asset: close the gap between systems of record and ground truth so that every downstream automation and AI decision is built on reliable data.

• Build and maintain a rolling 24-month refresh forecast by region enabling proactive budget planning and eliminating unplanned lifecycle crises.

• Drive reclamation discipline across global offboarding and establish procurement rigor to ensure device availability at a moments notice.

Digital Employee Experience (DEX)

• Incubate the DEX team from the ground up defining its charter tooling selection success metrics and the business case for executive investment.

• Design an architecture that converges asset configuration and experience data into a single model enabling proactive identification and remediation of friction before employees notice it.

• Establish experience-level baselines and targets for the end user environment; build the reporting capability to track and communicate progress to executive leadership.

• Champion agentic AI and AIOps adoption that enables autonomous remediation and reduces the volume of issues requiring human intervention.

Financial Vendor & People Leadership

• Own the Workplace Experience budget including $25M in hardware spend; lead vendor relationships for OEMs endpoint platforms and DEX tooling governing performance and negotiating contracts.

• Lead coach and develop a multi-layer organization including the team leads across EUT HAM and DEX building a team that designs automation not just operates it.

• Set clear performance expectations tied to experience metrics operational efficiency and strategic delivery; foster a culture where fewer things are prioritized and more are finished completely.

What we look for

• 12 years of progressive IT leadership experience including at least 5 years managing managers and leading large-scale end user technology or digital workplace programs at enterprise scale.

• Deep expertise across endpoint disciplines: OS lifecycle (Windows and macOS) MDM patch and vulnerability management application packaging and virtualization.

• Demonstrated experience overseeing hardware asset management including device lifecycle CMDB accuracy procurement forecasting and reclamation in a large enterprise (50000 devices strongly preferred).

• Experience building or making the business case for a Digital Employee Experience (DEX) function including endpoint telemetry experience measurement and proactive remediation architectures.

• Financial acumen to manage a $25M annual hardware budget including multi-year capital planning vendor negotiations and ROI-based investment decisions.

• Proven ability to lead organizational change moving teams from reactive to proactive building new capabilities and raising performance standards with care and accountability.

• Working knowledge of AIOps autonomous endpoint management and XLA frameworks; ability to translate these into practical roadmaps and operating disciplines.

• Strong executive presence with the ability to communicate complex technology investments in clear business-relevant terms to senior leadership.
• Experience in a global matrixed organization; familiarity with ServiceNow and CMDB as a strategic data spine not just a ticketing system
  

SALARY RANGE: $150000 - $210000 (Salary to be determined by the education experience knowledge skills and abilities of the applicant internal equity and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual group and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range we encourage you to apply. To support an efficient and fair hiring process we may use technology assisted tools including artificial intelligence (AI) to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details please visit the About Us tab on the Johnson Controls Careers site at Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.