Associate Director, Orchestration Engine

Join Amgens Mission of Serving Patients

At Amgen if you feel likeyourepart of something biggeritsbecause you are. Our shared missionto serve patients living with serious illnessesdrives all that we do.

Since 1980wevehelped pioneer the world of biotech in our fight against the worlds toughest diseases. With our focus on four therapeutic areas Oncology Inflammation General Medicine and Rare Disease we reach millions of patients each year.Amgen is advancing a broad and deep pipeline of medicines to treat cancer heart disease inflammatory conditions rarediseases andobesityand obesity-related conditions.As a member of the Amgen teamyoullhelp make a lasting impact on the lives of patients as we research manufacture and deliver innovative medicines to help people live longer fuller happier lives.

Our award-winning culture is collaborative innovative and science based. If you have a passion for challenges and the opportunities thatlaywithin themyoullthrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Associate Director Orchestration Engine Business Lead

What youwill do

Letsdo this.Letschange the this vital role you will serve as the dedicated Orchestration Engine business lead for Amgensdiverse portfolio helping brand teams shape more relevant coordinated customer experiences across channels.

Reporting to the Director End-to-End Capabilities Orchestration Engine you will translate portfolio and brand priorities into clear business requirements governed decision logic and scalable orchestration capabilities. You will partner with brand teams Decision Sciences Technology CRM CDP content channel and vendor teams to design and deploy capabilities spanning Next Best Action audience activation customer journey orchestration and workflow automation.

You will act as the business product owner for the assigned portfoliocoordinating brand engagement use-case definition requirementsdeploymentreadiness and adoption. You will ensure that individual brand needscontributeto reusable enterprise orchestration capabilities and decisioning patterns rather than isolated one-time solutions.

Through strong business partnership and matrixed leadership you will help embed intelligence into Marketing workflows and enable Amgen to deliver the right action to the right stakeholder at the right time.

This role is a Flexible Commuter role to one of two U.S. sites Thousand Oaks California or Deerfield Illinois. You will work on-sitea minimum of three days per week.

Portfolio Engagement & Use-Case Prioritization

• Serve as the primary Orchestration Engine partner for assigned portfolio and brand teams.

• Partner with brands to define desired cross-channel customer experiences andidentifyhigh-value orchestration opportunities.

• Translate portfolio priorities into a sequenced backlog of NBA audience activation journey orchestration and workflow use cases.

• Assess opportunities based on business value customer and patient impact readiness feasibility and potential for enterprise reuse.

• Identifycommon requirements across brands and translate them into reusable decisioning patterns and activation capabilities.

Business Requirements & Capability Design

• Translate brandobjectivesand customer journey needs into business requirements user stories decision rules and acceptance criteria.

• Define how data analytics AI-generated recommendations business rules and human judgment should come together in operational workflows.

• Co-design orchestration capabilities with Decision Sciences Technology CRM CDP content channel and vendor partners.

• Define eligibility criteria prioritization requirements workflow handoffs approval points and business guardrails.

• Ensure recommendations are relevant explainable compliant and actionable within Marketing workflows.

• Represent portfolio requirements whilealigning toenterprise Orchestration Engine standards and architecture.

Delivery Deployment & Adoption

• Provide business ownership from discovery and design through testing deployment and optimization.

• Coordinate brand participation in workshops requirements validation user acceptance testing and release readiness.

• Partner with Technology and vendor teams to resolve requirements dependencies risks and implementation decisions.

• Coordinate rollout and adoptionplanswith brand Marketing Operations andchange-managementpartners.

• Drive adoption of Orchestration Engine capabilities across the assigned Marketing organization.

• Gather user feedback and translate learnings into product workflow and roadmap enhancements.

• Help extend successful capabilities efficiently acrossadditionalbrands and use cases.

Governance Measurement & Improvement

• Apply enterprise standards for NBA decision logic audience activation journey orchestration and human-led decision-making.

• Ensure business rules eligibility criteria prioritization logic andapprovalworkflows are documented and governed.

• Partner with Legal Regulatory Privacy Compliance and other control functions as appropriate.

• Define success measures for assigned orchestration use cases.

• Monitor adoption recommendationutilization workflow performance and business impact with analytics partners.

• Use performance data and stakeholder feedback to improve decisioning patterns and customerexperiences.

Cross-Functional Leadership & Communication

• Serve as the bridge between brand stakeholders Decision Sciences Technology activation teams and vendor partners.

• Lead matrixed teams throughrequirementsdefinition design decisions testing deployment and adoption.

• Communicateportfolioroadmap progress decisions risks dependencies and impact.

• Translate analytical AI and technical concepts into clear business implications and actionable recommendations.

• Balance portfolio-specific needs with enterprise scalability and reuse.

• Experience partnering directly with pharmaceutical brand teams and commercial stakeholders.

• Understanding of brand planning omnichannel Marketing customer engagement and commercial workflows.

• Experience acting as a business product owner or product lead includingrequirementsdevelopment backlog management testing deployment and adoption.

• Experience translating customerjourneyneedsintoscalable workflows and business capabilities.

• Familiarity with NBA CRM CDP audience targeting marketing automation content platforms or channel activation.

• Experience operationalizing analytics machine-learning outputs or AI-generated recommendations within business processes.

• Ability to distinguish brand-specific needs from reusable enterprise capabilities.

• Experience driving adoption of new platforms tools or workflows across Marketing teams.

• Understanding ofgovernance privacy compliance and regulatory requirements in life sciences.

• Demonstrated ability to lead matrixed teams spanning business analytics Technology operations and external vendors.

• Strong structured problem-solving stakeholder management facilitation and communication skills.

• Ability to translate technical and analytical concepts into clear business requirements and recommendations.