Associate Director, Client Operations
Job Location:
New York City, NY - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Agency:
Omnicom MediaJob Function:
Account Management and GrowthJob Subfunction:
Sales and Client OperationsJob Description:
ASSOCIATE DIRECTOR CLIENT OPERATIONS
Position Summary
We are seeking an accomplished operations professional to join our Client Operations team as an Associate Director. This role is responsible for operational excellence financial oversight and continuous process improvement across the account. The Associate Director will partner closely with client leadership Finance and cross-functional teams to optimize workflows manage SOWs and resources and ensure timely high-quality delivery.
The ideal candidate will have experience in media planning buying analytics and/or ad operations with a strong understanding of media workflows and the ability to thrive in a dynamic fast-paced environment.
Key Responsibilities
Operational Leadership & Excellence
Drive operational accountability consistency and continuous improvement across the portfolio of brands.
Serve as a primary operational contact managing escalations and ensuring timely resolution of operational and compliance-related issues.
Identify opportunities to improve workflows leverage automation and emerging technologies and increase operational efficiency.
Conduct root cause analysis to identify challenges develop solutions and implement sustainable improvements.
Process Workflow & Technology
Build and drive adoption of integrated processes supporting creative delivery and media activation across channels.
Lead the development and implementation of operational playbooks templates toolkits and best practices.
Drive adoption and effective use of workflow and media technologies including Mediatools Mediaocean/Prisma Asana and OMNI.
Support change management initiatives to embed new processes tools and technologies across the team.
Cross-Functional Collaboration & Governance
Partner with Client Business Leads Strategy Leads Craft Leads Finance and other stakeholders to align operational priorities with client goals.
Support centralized account governance and maintain clear current operational documentation.
Communicate operational status risks challenges and recommendations to leadership and client partners.
Support the Group Director in identifying and implementing industry best practices and evolving operational capabilities.
Commercial & Financial Stewardship
Oversee SOW management including scope planning resource allocation and staff deployment in partnership with Client Business Leads.
Oversee budget management invoicing reporting and audit/QA processes to ensure accuracy compliance and timely delivery.
Manage quarterly labor tracking and burn reporting in partnership with Finance; identify variances and recommend corrective actions.
Monitor Media Activation Plans including campaign budgets and fees to ensure on-time and on-budget delivery of client monthly authorizations.
Identify opportunities to improve financial tracking reporting accuracy and efficiency through tools and automation.
Required Skills & Experience
Bachelors degree in a relevant field with 7-10 years of media experience including demonstrated expertise in operations. Healthcare/pharmaceutical experience strongly preferred; planning buying analytics and/or Martech experience is a plus.
Proven experience managing operational deliverables across a complex media account or as part of an Agency Operations team.
Strong understanding of media workflows including media dollar lifecycle campaign planning activation and reporting processes.
Strong analytical and problem-solving skills with ability to investigate issues develop solutions and communicate recommended solutions clearly.
Exceptional organizational and project management skills with the ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and quality.
Strong written and verbal communication skills with ability to build effective relationships and collaborate across functions and levels of an organization.
Preferred Qualifications
Experience with Mediaocean Mediatools Asana Workfront Claravine or similar tech & tools.
Background in financial management or budget oversight within a media/agency environment.
Experience mentoring junior team members or supporting team development.
Familiarity with AI and emerging technologies in operations activation and reporting.
Experience and/or interest in Martech/Adtech in current or former role.
$110000-$1200000
Omnicoms policy requires employees to work in the office for a minimum of three days a week unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time and many of our agencies as well as Omnicoms corporate group already require five days of in-office attendance.
Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed and were focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join uswe look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.
Link to Recruitment Privacy Notice: US Job Seekers:
It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race religion color ethnic origin gender gender identity age marital status veteran status sexual orientation disability or any other basis prohibited by applicable federal state or local law. EOE/AA/M/D/V/F.
Required Experience:
Director
About Company
We are MRM. We connect tech, data, creative, and strategy to build enduring relationships that foster long-term growth. And we can help you do it too.
