Associate Director, Change Management

Job Description

Job Description

Digital is the multiplier that enables Development Sciences and Clinical Supply (DSCS) to drive faster experimentation more efficient processes and higher-confidence decisions across the portfolio. DSCS Digital Technologies (DDT) is responsible for pioneering and deploying digital and data capabilities that enhance speed capacity and robustness across DSCS.

The Associate Director Change Management will lead the people and adoption strategy for DDTs digital transformation portfolio ensuring successful implementation and sustained use of digital capabilities governance processes and new ways of working.

This role partners with DDT leadership program teams and functional stakeholders to drive engagement readiness adoption and value realization embedding change management within program delivery and governance structures.

The Associate Director Change Management will:

• Lead development and execution of integrated change management strategies across DDT programs and use cases

• Partner with DDT Leadership Team workstream leads and use case owners to align change strategy with program objectives and value realization
• Drive stakeholder engagement including impact assessments readiness planning and sponsor alignment
• Establish and lead a change agent / champion network to support adoption across DSCS
• Define and execute communications and training strategies to support awareness understanding and behavior change
• Track adoption metrics risks and resistance implementing mitigation actions to ensure sustained adoption
• Support post-go-live activities including reinforcement strategies hypercare and continuous improvement
• Provide coaching and guidance to program teams and sponsors on change management best practices
• Drive alignment between change strategy communications training and delivery teams to ensure integrated execution

Knowledge Duties & Responsibilities Include:

• Develop and maintain change impact assessments across people process and technology dimensions building out the necessary details within the project schedule.
• Establish stakeholder engagement strategies including sponsor spine and governance alignment
• Design and implement communication and engagement plans tailored to multiple audiences (executive functional end-user)
• Partner with Learning & Development to define training strategy and enable capability building across teams
• Ensure consistent application of change management frameworks tools and templates across DDT initiatives
• Monitor adoption engagement and behavior change using defined KPIs and feedback loops
• Identify risks to adoption and implement mitigation strategies to reduce resistance and accelerate uptake
• Develop executive-ready materials including presentations talking points and change updates
• Facilitate workshops and alignment sessions across cross-functional teams
• Contribute to continuous improvement of DDT change management practices and playbooks

Qualifications

Education:

• Bachelors Degree required; advanced degree (MBA MS or equivalent) preferred in business or pharma related field

Required Experience and Skills:

• 5-10 years of experience in change management digital transformation or organizational effectiveness within Pharma/Biotech.
• Proven experience leading large-scale cross-functional change initiatives
• Strong stakeholder engagement and influence skills across senior leadership and global teams
• Demonstrated ability to develop and execute adoption communication and training strategies
• Experience working in program delivery environments with integrated governance and stage-gate processes
• Strong business acumen and ability to align change efforts to measurable business outcomes
• Excellent communication skills including executive storytelling and presentation development
• Demonstrated ability to coach leaders and teams on change management practices
• Experience working in complex matrixed organizations

Preferred Skills:

• Experience in process development
• Familiarity with digital and data platforms (analytics automation data foundation)
• Experience supporting hub-and-spoke operating models
• Knowledge of change methodologies (e.g. Prosci CEM SRF)
• Experience building and scaling change networks

Required Skills:

Change Management Digital Transformation Stakeholder Engagement Communications Strategy Training & Capability Building Adoption Strategy Governance Integration Change Impact Assessment Cross-Functional Leadership Program Support Executive Communication Organizational Change Continuous Improvement Data-Driven Decision Making

Preferred Skills:

Change Frameworks (Prosci CEM SRF) Pharmaceutical R&D Data & Digital Platforms Automation & Workflow Portfolio Management Value Realization

Required Skills:

Preferred Skills:

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This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employees position within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills geographic location government requirements and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive if applicable.

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