Associate Director, Business Systems Analysis

You want more out of a career. A place to share your ideas freely even if theyre daring or different. Where the true you can learn grow and thrive. At Verizon we power and empower how people live work and play by connecting them to what brings them joy. We do what we love driving innovation creativity and impact in the world. Our V Team is a community of people who anticipate lead and believe that listening is where learning crisis and in celebration we come together lifting our communities and building trust in how we show up everywhere & always. Want in Join the #VTeamLife.

What youll be doing

As an Associate Director - Systems Analysis you will lead a team of principal engineers developing and delivering new products & capabilities for the Verizon Value Organization (VVO). Additionally youll be the glue across various business technical and external teams to ensure that the design & requirements will meet or surpass desired business outcomes. Youll also be partnering closely with VVO Agents National Retailers and vendors in the Indirect channel.

• Lead and develop a team of principal engineers guiding them to help create requirements and business cases to support the development of new product builds & enhancements

• Serve as the directly responsible individual for systems vendor management & integration planning

• Manage a multi-year roadmap for technology solutions & product enhancements

• Develop both internal and external communications for enhancements and updates collaborating closely with Sales Operations teams

• Balance stakeholder needs against short/medium/long term strategic business objectives

• Own the development of detailed architectural and user-experience requirements for proposed enhancements; including (but not limited to) opening Jira user stories requirements gathering/vetting stakeholder reviews story grooming and testing

• Collaborate with cross-functional teams in technical and non-technical roles using Agile principles to achieve results quickly and solve short-term & long-term solutions

• Ensure that Value Indirect systems are able to support and help exceed KPI targets set by the business

• Leverage AI and emerging technologies to develop best in class in-store hardware/software solutions

• Lead the development and management of multiple business platforms including CRM product catalog and point of activation

• Identify opportunities to streamline and reimagine products to optimize the customer and partner experience

• Maintain positive productive relationships with multiple external partners/vendors

• Pull in the right people to build working teams identify requirements and ensure successful and efficient execution

What were looking for

You are a resourceful detail-oriented leader who thrives on navigating complex operational landscapes and driving organizational change. You excel at rapidly evaluating the operational impact of new initiatives and adjusting approaches to minimize disruption while staying focused on key goals. You effortlessly build rapport across all organizational levels to deliver results.

Youll need to have:

• Bachelors degree or four years of comparable work experience.

• Eight or more years of relevant work experience

• Experience managing complex programs and projects with technical and system requirements

• Experience working in and supporting any Consumer customer-facing channels such as Indirect Retail Digital Customer Service and/or Inside Sales

• Proven ability to build strong relationships navigate cross-functional dynamics and influence key stakeholders and senior leadership using data and strategic expertise

• Proficient with Google Workspace Jira Confluence Asana and Slack

• Experience managing Agent National Retail and vendor partners as well as experience in the Value segment.

• Strong business acumen with broad understanding of business operations

• Ability to facilitate collaborative resolution of differences with a win-win approach

• Experience managing API integrations

• Keen understanding of emerging technologies that affect store operations and customer experience

• Working knowledge of Artificial Intelligence Systems of Insight Graphic User Interface Development and Deployment Machine Learning and Robotic Processing

In this hybrid role youll have a defined work location that includes working from home and a minimum of three days per week in the office which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

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Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career and in areas of your life outside of Verizon. From health and wellness benefit options including: medical dental vision short and long term disability basic life insurance supplemental life insurance AD&D insurance identity theft protection pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan up to 8 company paid holidays per year and up to 6 personal days per year paid parental leave adoption assistance and tuition assistance plus other incentives weve got you covered with our award-winning total rewards package. Depending on the role employees have the opportunity to receive compensation in the form of premium pay such as overtime shift differential holiday pay allowances etc. Newly hired employees receive up to 15 days of vacation per year which grows with additional service. For part-timers your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles your compensation will be adjusted to reflect your hours.

The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $126000.00 - $242000.00.