Associate Deskside Support Technician
Job Location:
Irving, TX - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.
What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.
Position Summary (Purpose of job):
The Field Support Specialist Level 2 delivers on-site technical support and troubleshooting for end-users across McKesson locations ensuring continuity of operations and compliance with enterprise standards. This position focuses on applying learned skills to independently resolve routine issues configure and deploy standard hardware/software and maintain IT-controlled environments. Operating within a regulated healthcare setting the Specialist ensures service levels are met through proactive monitoring documentation and escalation of complex issues.
This role contributes to operational efficiency by implementing temporary solutions conducting site assessments and supporting endpoint security protocols. It involves collaborating with remote support teams vendors and senior specialists to address technical challenges and optimize user experience. The Specialist also provides training to end-users on basic device and application usage reinforcing self-sufficiency and adherence to company policies.
Key Responsibilities:
Provide on-site technical support and troubleshooting for end-users independently ensuring timely resolution of routine issues.
Configure and deploy standard images approved software and hardware components across multiple client environments.
Implement temporary solutions for issues pending permanent fixes to maintain business continuity.
Document support activities update ticketing systems and assist in developing accurate service reports.
Conduct basic site assessments and provide technical input for installations and upgrades.
Monitor and prioritize work tickets to ensure service levels and response times are consistently met.
Maintain IT-controlled areas and assist in inventory management following asset-handling protocols.
Train end-users on basic device configuration and application usage to promote self-sufficiency.
Collaborate with remote support teams and escalate complex issues to senior staff or vendors as needed.
Support endpoint security practices during deployments and troubleshooting ensuring compliance with company standards.
Minimum Job Qualifications(Knowledge Skills & Abilities):
Working knowledge of PC/mobile operating systems (Windows macOS iOS/Android) and basic networking (Wi-Fi VPN).
Ability to perform hardware diagnostics printer/device troubleshooting and on-site issue resolution independently.
Proficiency in configuring and deploying standard images software and hardware components.
Familiarity with ticketing systems service documentation and escalation workflows.
Knowledge of asset handling and inventory management within IT-controlled environments.
Understanding of endpoint security practices including antivirus updates and patching.
Ability to conduct basic site assessments and provide technical input for installations.
Strong customer service and communication skills to train end-users and explain technical solutions clearly.
Collaboration skills to work with remote teams and vendors; ability to prioritize and manage multiple tasks.
Adaptability and problem-solving mindset to operate across diverse environments and resolve issues effectively.
Business Experience:
Associate degree or equivalent combination of education and experience in Information Technology or related field.
Typically requires 2years of relevant experience in field support desktop support or similar technical roles.
Exposure to enterprise environments involving hardware/software deployment endpoint troubleshooting and ticketing systems.
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.
Our Base Pay Range for this position
$32.18 - $53.64McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKessons (or affiliated entities like CoverMyMeds or RxCrossroads) name in fraudulent emails job postings or social media light of these scams please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: .
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other legally protected category. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted.
Join us at McKesson!
Required Experience:
IC
About Company
McKesson is the leading healthcare company for wholesale medical supplies & equipment, pharmaceutical distribution, and healthcare technology solutions. McKesson is the central nervous system of health care. At any given moment, in any given minute, we simultaneously execute thousands ... View more
