Associate Customer Service Representative (Bilingual), B2B

Associate Customer Service Representative (Bilingual) B2B

Work Mode:Remote

Location:Remote - Kohler WI

Opportunity

• Provide world class customer service to Customers while maintaining a positive problem-solving approach
• Serve as the main point of contact for domestic international wholesale retail and/or ecommerce Customers
• Performs the following responsibilities within established policies procedures and parameters

Hours of Operation

This position supports operations Monday through Friday between 7:00 AM and 5:00 PM Central Time. Scheduled work hours will be determined based on business needs staffing requirements and customer demand. Flexibility may be required to accommodate operational needs including adjusted schedules and occasional overtime when necessary.

Specific Responsibilities

• Learns and understands Customer Service processes
• Lead point of contact for domestic international retail and/or ecommerce customers.
• Maintain basic product and application knowledge is required to support order entry/management
• Understands order fulfillment and physical distribution network principles
• Learns understands and promotes self-service tools including KCIC SharePoint & EDI; effective at handling basic customer inquiries
• Receives prioritizes and responds to customer inquiries via phone and e-mail.
  • Inquires may include inventory checks purchase order status checks list price inquiry and/or product questions questions about claims and/or returns special pricing agreements quotes
  • Manage & provide options to resolve customer escalations
• Drive Projects as required by Supervisor/Team Leader; focus areas include process improvement cost reduction and service improvement initiatives.
• Displays basic supply chain competency.
• Within defined policies and procedures the CSR is responsible for:
  • Managing customer orders and claims may include credit card transactions changes cancellations
  • Clearing order error logs addressing pricing order protocol and quote related issue

Work From Home Requirements (equipment provided)

• Applicant will secure and be responsible for paying their own internet expenses.
• Daily access to hard-wired internet service via cable fiber or DSL with a minimum 10mbps service. WiredEthernet connection that meets upload and download speed requirements as noted. Wi-Fi dial up satellite or cellular internet is not acceptable and cannot be used with Kohler systems.
• All applicants will be required to have a separate confidential and distraction free workspace with no background noises.
• Freedom from other responsibilities; you must be focused on delivering a world class service experience.
• Applicants will be required to work during their assigned shift time Monday - Friday between the hours of 7:00AM 5:00PM. Closing shifts are required to stay online until 5:02PM.

Physical Requirements

• Ability to remain seated for extended periods while performing computer- and phone-based tasks with occasional standing walking bending or reaching as needed.
• Frequent use of hands and fingers to operate a computer telephone and standard office equipment and to handle documents or small materials.
• Ability to read information on a computer screen and communicate clearly and effectively via phone video and digital platforms.
• Ability to maintain focus for extended periods manage multiple systems and customer interactions and speak professionally during high volumes of communication.
• Work performed remotely in a home office environment with occasional lifting of items up to 10 pounds; no heavy physical activity required.

Skills/Requirements

• High school diploma or GED required; associate or bachelors degree preferred.
• Fluency in French language both written and spoken is required for this role.
• A minimum of two years total work experience preferred with 1 years experience in Customer Service.Will also consider new graduates with intern or co-op experience.
• Comprehension of Microsoft Office suite applications required.

#LI-Remote

#LI-KS1

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

We believe in supporting you from the moment you join us which is why Kohler offers day 1 benefits. This means youll have access to your applicable benefit programs from your first day on the job with no waiting period. The hourly rate for this position is $20.

Why Choose Kohler
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing access to career growth and development opportunities a diverse and inclusive workplace and a strong culture of innovation. With more than 30000 bold leaders across the globe were driving meaningful change in our mission to help people live gracious healthy and sustainable lives.

About Us
It is Kohlers policy to recruit hire and promote qualified applicants without regard to race creed religion age sex sexual orientation gender identity or expression marital status national origin disability or status as a protected veteran. If as an individual with a disability you need reasonable accommodation during the recruitment process please contact . Kohler Co. is an equal opportunity/affirmative action employer.

Required Experience:

IC