Associate Customer Service Representative, B2B

Associate Customer Service Representative B2B

Work Mode:Remote

Location:Remote - Kohler WI (must live within 75 miles of Kohler WI)

Opportunity

The Associate Customer Service Representative (B2B) provides world-class support to domestic international wholesale retail and eCommerce customers. Acting as the primary customer point of contact this role ensures seamless communication and resolution of inquiries while maintaining a proactive and problem-solving approach.

Specific Responsibilities

• Customer Support: Lead point of contact managing customer inquiries via phone and email including inventory checks purchase order status updates lead times pricing inquiries claims returns and more.
• Order Management: Seamlessly execute Customer Service processes and manage orders through entry order discrepancies fulfillment shipments tracking cancellations pricing claims warranty quotes etc.
• Operational Insight: Learn and maintain familiarity with products applications and physical distribution network principles to effectively assist customers through order fulfillment.
• Self-Service Tools: Gain knowledge advocate and promote self-service tools including KCIC SharePoint & EDI to empower customer autonomy.
• Customer Experience: Drive first contact resolution prioritizing and responding to customer inquiries in a gracious manner within service level standards.
• Project Support: As assigned by Supervisor/Team Leader; focus areas include process improvement cost reduction and customer experience improvement initiatives.
• Adherence: Consistently adhere to assigned policies schedules and procedures to ensure optimal service coverage and team reliability.

Skills/Requirements

• High school diploma or GED required; associate or bachelors degree preferred.
• A minimum of 2 years total work experience is required with 1 years experience in Customer Service.
• Experience in Microsoft Excel for business solutions including tasks like data entry formatting spreadsheets creating simple charts or pivot tables and basic formulas (e.g. SUM AVERAGE).
• Proficiency in the broader Microsoft Office Suite applications.
• Completion of internal Brand Ambassador Program within first year of employment.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

We believe in supporting you from the moment you join us which is why Kohler offers day 1 benefits. This means youll have access to your applicable benefit programs from your first day on the job with no waiting period. The hourly range for this position is $18.20 - $27.30. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidates education and work location.

Why Choose Kohler
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing access to career growth and development opportunities a diverse and inclusive workplace and a strong culture of innovation. With more than 30000 bold leaders across the globe were driving meaningful change in our mission to help people live gracious healthy and sustainable lives.

About Us
It is Kohlers policy to recruit hire and promote qualified applicants without regard to race creed religion age sex sexual orientation gender identity or expression marital status national origin disability or status as a protected veteran. If as an individual with a disability you need reasonable accommodation during the recruitment process please contact . Kohler Co. is an equal opportunity/affirmative action employer.

Required Experience:

IC