Associate, Customer Service
Job Location:
Cedar Rapids, IA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe responsible and sustainable way. We sit at the heart of the supply chain partnering with producers and customers to source make and deliver products that are vital for living. By providing customers with lifes essentials we enable businesses to grow communities to prosper and consumers to live well.
This position is in our Food Enterprise where we are committed to serving food manufacturers food service customers and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry beef egg alternative protein salt oils starches sweeteners cocoa and chocolate.
The Associate Customer Service will support a moderate scale of customer service activities for a single site this role you will contribute to optimizing and monitoring shipping and returns including processing complex orders from customers and resolving order or delivery issues.
- Maintain systems and relationships that meet customer demand forecast as well as other databases related to shipments and inventory management.
- Inform customers about order status invoices contract balances and other information needed to complete the sale.
- Execute customer service strategies.
- Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
- Handle basic issues and problems under direct supervision while escalating more complex issues to appropriate staff.
- Other duties as assigned
- Bachelors degree in a related field or equivalent experience
- Other minimum qualifications may apply
- Experience with SAP
- Previous experience with Customer Service
- Knowledge of Microsoft Office and Microsoft Teams
- Knowledge of Salesforce/Leap
Location: Eddyville IA Cedar Rapids IA Wichita KS
Schedule: 1st Shift Monday to Friday 8:00am -5:00pm
Posting type: Internal & External
Relocation assistance is not provided for this role
The business will not sponsor applicants for work visas for this position
At Cargill we put people first. As part of your overall rewards we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked. Visit: learn more (subject to certain collective bargaining agreements for Union positions).
Equal Opportunity Employer including Disability/Vet
Required Experience:
IC
About Company
Cargill, Incorporated is an American privately held global corporation based in Minnetonka, Minnesota, and incorporated in Wilmington, Delaware. Founded in 1865, it is the largest privately held corporation in the United States in terms of revenue.
