Associate Community Manager

Alumni Ventures is one of the worlds most active venture capital platforms with $1.4B in assets raised and investments in 1600 companies. Our network of 850000 members and 40 dedicated investors connects accredited individuals to high-quality venture dealstypically reserved for institutionsthrough our alumni-driven communities and diversified co-investment strategy. With offices in Boston New York Chicago Menlo Park Manchester NH London and Tokyo were rapidly growing and committed to fueling entrepreneurial success while developing the next generation of VC professionals.

We believe our best work happens when were together. AV operates as a 5-day-a-week in-office culture because collaboration mentorship and shared momentum matter.

About This Role

As an Associate Community Manager at Alumni Ventures youll play a vital role in supporting our investor community while gaining hands-on exposure to venture capital startup investing investor relations and fund operations.

This role sits at the intersection of customer success relationship management investor communications and financial services. Youll work closely with prospective and existing investors Managing Partners Community Managers and cross-functional teams to support fundraising initiatives investor engagement activities and operational processes.

Youll help individuals navigate their journey with Alumni Venturesfrom initial interest through investment and ongoing engagementwhile developing expertise in client service investor relations venture capital and business operations.

This is an ideal opportunity for professionals who are eager to learn take ownership and grow their careers in a collaborative fast-paced environment. Through hands-on training mentorship and direct exposure to senior leadership youll build valuable skills in communication relationship management project management operations and venture investing.

While prior venture capital experience is not required successful candidates are often interested in investing entrepreneurship startups financial markets or business strategy and are excited to learn about the venture capital ecosystem.

What Youll Do

Investor & Community Support

• Serve as a day-to-day point of contact for prospective and existing investors.
• Respond to investor questions through email phone webinars events and other communication channels.
• Provide timely accurate and thoughtful support using approved resources and internal playbooks.
• Help individuals navigate Alumni Ventures offerings processes and community experience.

Investor Support and Community Operations

• Build strong relationships with investors community members and internal stakeholders.
• Deliver a high-touch service-oriented customer experience across the investor journey.
• Anticipate needs identify issues and help resolve questions with professionalism and empathy.
• Support investor onboarding and ongoing engagement efforts.

Partner Support & Operations

• Collaborate closely with Managing Partners Community Managers and senior leaders.
• Support fundraising initiatives fund operations club programs and syndication activities.
• Assist with virtual events investor meetings webinar preparation and follow-up activities.
• Help ensure smooth execution of key investor engagement and operational processes.

Data Reporting & Process Improvement

• Track engagement activity investor interactions and key business metrics.
• Help maintain clean and accurate data in HubSpot and other internal systems.
• Support reporting for Community Managers Partners and leadership.
• Identify opportunities to improve workflows communication and the overall investor experience.

Strategic Projects

• Participate in special projects and cross-functional initiatives.
• Support research process improvements pilot programs and team priorities.
• Take on increasing ownership as your knowledge and experience grow.

Who You Are

Were looking for a client-centered detail-oriented professional who is excited to grow in a collaborative team-oriented environment.

Required Qualifications

• 1 years of experience in customer success client services relationship management account management hospitality recruiting operations financial services consulting or another customer-facing environment.
• Effective written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and follow through consistently.
• Demonstrated ability to build positive relationships and provide thoughtful support to customers or other stakeholders.
• Ability to learn and effectively use new systems tools and business processes.
• Interest in learning about investing venture capital financial markets startups or related business topics.

Preferred Qualifications

• Experience using HubSpot Salesforce or similar CRM platforms.
• Experience supporting clients customers members investors advisors or other external stakeholders.
• Exposure to financial services investing venture capital wealth management banking consulting or related industries.
• Experience coordinating projects events webinars or operational workflows.

A Note to Candidates

We recognize that talent comes from many backgrounds. If youre excited about this opportunity and believe youd be successful in the role we encourage you to applyeven if your experience doesnt align perfectly with every qualification listed above.

Our Culture & How We Work at AV
Regardless of title this is what great looks like at AV.

• Put team and stakeholders first. We win together and measure success by the value we create for our investors founders and each other.
• Take extreme ownership and bias toward action. We act like owners move with urgency and follow through.
• Debate rigorously and commit fully. We welcome diverse views use data and sound judgment and once aligned execute as one team.
• Focus on what matters most. We prioritize impact simplify where possible and channel energy where we have a real advantage.
• Be AI-forward and tech-optimistic. We actively use AI and emerging technologies to work smarter make better decisions and amplify human judgment not replace it.
• Stay curious and think big.We are continuous learners aim high and build for long-term impact.

Benefits & Perks
We offer a flexible employee-first benefits program designed to support your health financial well-being and life outside of work. Benefits begin shortly after hire and are designed to give you choice and flexibility based on your needs.

• Comprehensive health coverage with multiple plan options including employer-funded deductible support and HSA contributions
• Dental and vision plans with multiple coverage tiers
• Tax-advantaged accounts including HSA FSA and commuter benefits (with monthly employer contribution)
• 401(k) with company match and immediate vesting
• Company-paid life and disability insurance plus optional supplemental coverage
• Additional support programs including EAP health advocacy and wellness resources
• Flexible unlimited PTO and generous paid parental leave
• 11 company holidays

Compensation includes base salary plus equity and corporate bonus.

All employment is subject to passing a background check. Alumni Ventures is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran status or disability status. Privacy Policy