Associate, AI & Process Automation

Decision Making & Influence

• Independently manage assigned workstreams and deliver high-quality client outcomes with limited oversight.

• Prioritize work identify risks and recommend practical solutions to engagement leadership.

• Manage project activities timelines and deliverables for assigned workstreams.

Client Service Delivery

• Facilitate client interviews workshops and working sessions to understand business objectives and operational challenges.

• Analyze business processes operating models data and technologies to identify improvement opportunities.

• Develop future-state process designs and implementation recommendations.

• Prepare executive-ready deliverables business cases roadmaps and presentations.

• Coordinate effectively across client stakeholders technical teams and engagement leadership.

• Support implementation planning organizational readiness and adoption activities.

Capability-Specific Examples (IO Automation & AI)

• Lead process discovery and operational assessments to identify automation and AI opportunities.

• Evaluate business processes for automation feasibility value complexity and implementation readiness.

• Translate business requirements into functional specifications user stories and solution requirements.

• Partner with technical teams to design configure test and deploy automation solutions.

• Support process mining workflow redesign and operational analytics activities.

• Develop automation business cases value assessments and implementation roadmaps.

• Help clients redesign work by integrating AI automation data and process improvements into future-state operations.

• Support governance change management and user adoption activities throughout implementation.

Business Development

• Support proposal development and client pursuits.

• Identify client needs and connect opportunities to Point B capabilities.

• Build trusted client relationships through exceptional service delivery.

Leadership

• Mentor Analysts by providing coaching feedback and day-to-day guidance.

• Foster collaboration across engagement teams.

• Demonstrate ownership initiative and accountability for client outcomes.

• Consistently demonstrate Point B values.

Intellectual Capital

• Contribute to development of methodologies playbooks accelerators and thought leadership.

• Continue building expertise in AI automation enterprise technologies and operational transformation.

• Share lessons learned and leading practices across the capability.

• B.A. or B.S. degree required; MBA preferred.

• 2 years of consulting business transformation operations process improvement automation technology implementation or related experience.

• Ability to work on-site as requested.

• Ability to work remotely.

• Ability to travel up to 80%.

• Ability to work non-standard work hours as necessary.

• Experience supporting or leading workstreams on consulting engagements or business transformation initiatives.

• Experience documenting business requirements process maps operating procedures or functional specifications.

• Working knowledge of process improvement methodologies (Lean Six Sigma BPM Design Thinking etc.).

• Exposure to AI intelligent automation process mining low-code platforms enterprise applications (ERP CRM) or workflow technologies.

• Familiarity with Agile SDLC or product delivery methodologies.

• Strong analytical and problem-solving skills with experience translating business challenges into actionable recommendations.

• Experience analyzing operational or process data using tools such as Excel Power BI Tableau SQL or similar technologies.

• Experience collaborating with both business and technical stakeholders.

• Excellent written verbal and presentation skills.

• Experience working in one or more industries such as Healthcare Life Sciences Financial Services Manufacturing Consumer Products & Retail or similar industries.