Assoc Dir-Prog & Proj Mgmt

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The Associate Director of Indirect Process Policy & Program Management is a key operational leadership role at Verizon leading a cross-functional organization responsible for the indirect branded fleets operational processes sales policy program execution and channel enablement. This leader builds and develops the team that owns the end-to-end lifecycle of sales initiatives compliance system enhancements and funnel management across a broader cross-functional partnerships with GTS/IT Customer Experience (CXO) Go-To-Channel (G2C) Legal and Finance.

With accountability over Indirect Channel Policies POS/OMNI platform evolution and key commercial growth drivers (such as Priority Upgrade Save Station FWA Fios O2G and VZEngage lead generation) this Associate Director partners with Indirect Sales leadership Marketing Legal & Compliance and Systems teams to protect channel integrity enforce compliance and drive profitable subscriber growth across the branded indirect footprint and Master/Major Agent partnerships.

• Building coaching and developing a high-performing operations team cultivating a culture of accountability precision and cross-functional collaboration across indirect process and program management.
• Designing Indirect Operational & Sales Policies including In-Store and Off-Site Sales Policy Mystery Shop/Fleet Excellence Rep Interaction Surveys (RIS) and CPNI compliance frameworks.
• Leading the strategy expansion and execution of the VZEngage campaign and lead ecosystem driving daily file feeds master agent reporting access telesales functionality and lead category optimizations across Abandoned Cart Pre-to-Post Winback and FWA.
• Owning indirect POS and platform enhancements across OMNI Flex 2.0 migration View Together Personal Research Assistant (PRA) and My Hub ensuring seamless agent trial deployments system stability and field readiness.
• Driving commercial program execution for key sales initiatives such as Book-of-Business enablement framework.
• Championing operational support and partners on go-to-market execution for Home products
• Defining and owning the indirect operational performance management framework including operations scorecards and delivering executive-level funnel reporting.
• Leading fraud security and compliance initiatives across the channel
• Own cross-functional training alignment with Learning & Development (L&C) to deliver channel certifications Skyllful training content and Spark sessions that reinforce policy and boost upgrade sales behaviors.
• Representing the indirect channel to senior leadership providing regular communications & tactical funnel insights across Phone FWA and Upgrade work streams.
• Championing change management across complex matrixed technical and commercial work streams ensuring indirect business requirements are prioritized in cross-functional system roadmaps.

In this role youll have a defined work location and assigned office days

What were looking for...

Youre a strategic highly execution-focused leader who thrives in a matrixed enterprise environment. You possess an acute understanding of indirect retail distribution point-of-sale systems and sales enablement with a proven ability to translate complex business requirements into seamless field operations. You lead with clarity and accountability building high-performing teams navigating multi-stakeholder environments across Legal IT and Marketing and holding yourself and others to high operational standards. Whether youre partnering with executive leadership to review weekly funnel metrics or driving a critical POS platform migration you bring calm direction strong analytical rigor and a relentless focus on channel performance and compliance.

• Bachelors degree or four or more years of operations work experience.
• Eight or more years of relevant experience required demonstrated through one or a combination of work and/or military experience or specialized training.
• Two or more years experience leading operations teams.

• Masters degree or eight or more years of work experience.
• Four or more years experience leading operations teams.

If Verizon and this role sound like a fit for you we encourage you to apply even if you dont meet every even better qualification listed above.

In this hybrid role youll have a defined work location that includes working from home and a minimum of three days per week in the office which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

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Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career and in areas of your life outside of Verizon. From health and wellness benefit options including: medical dental vision short and long term disability basic life insurance supplemental life insurance AD&D insurance identity theft protection pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan up to 8 company paid holidays per year and up to 6 personal days per year paid parental leave adoption assistance and tuition assistance plus other incentives weve got you covered with our award-winning total rewards package. Depending on the role employees have the opportunity to receive compensation in the form of premium pay such as overtime shift differential holiday pay allowances etc. Newly hired employees receive up to 15 days of vacation per year which grows with additional service. For part-timers your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles your compensation will be adjusted to reflect your hours.

The salary range for the location(s) listed on this job requisition based on a full-time schedule is: $103000.00 - $198000.00.