Assistant Store Manager- Client Experience & Design

• A New Store Opener: Ready to bring our brand to life by establishing the customer experience standards hospitality-driven culture and clienteling practices that will define our first Washington state location.
• A Customer-Focused Leader & Coach: Skilled at driving meaningful connections delivering design expertise and coaching the associate team to consistently execute Articles Customer Experience Model.
• Driving Clienteling Practices: Skilled at building lasting relationship frameworks driving personalized outreach strategies and coaching the team to turn first-time visitors into lifelong customers.
  
  

• Our store address is: 2299 Alameda St San Francisco
• Store size: 7000 square feet
• Staff size/ model: 1x Store Manager 2x Assistant Managers 2x Sales Floor Leads 6 Home Experts (associates)
• Hours of operation: The store is open 7 days per week 10 am - 7 am.
• Travel: You will be required to travel within the US and Canada. So you will require a valid passport.

• A 45-minute video interview with our Talent Acquisition team to discuss your background and interest in Article.

• Video interview the Store Manager and Operations Manager.

• In person interview with new Store Manager.

What Youll Do:

• Champion and uphold Articles Customer Experience Model across all showroom interactions.
• Lead by example in delivering warm authentic hospitality-driven customer experiences.
• Coach associates on customer engagement clienteling and service excellence standards.

• Build lasting customer relationships through appointments follow-ups and personalized outreach.
• Support design consultations by helping customers create stylish functional spaces that fit their lifestyle and needs.
• Utilize design tools such as mood boards floor plans and product recommendations to personalize the customer experience.
• Drive customer loyalty and repeat business through meaningful relationship building and post-purchase engagement.

• Partner with Store Leadership to identify opportunities to improve customer satisfaction conversion and overall showroom performance.
• Collaborate with HQ Retail and Interior Design teams to support omni-channel customer experience initiatives.
• Lead by example with resilience adaptability and above-the-line behaviour.

Who You Are:

• 2 years of retail leadership experience in a customer-facing environment.
• Experience coaching and developing team members to deliver exceptional customer experiences.
• Strong communication and relationship-building skills.
• Passion for hospitality customer service and creating memorable experiences.

• Sets clear expectations for customer experience hospitality and selling behaviours.
• Models accountability through reliability ownership and follow-through.
• Provides timely coaching and feedback to help associates grow and succeed.
• Uses facts customer insights and business results to guide decisions.
• Supports learning while maintaining accountability for customer and business outcomes.

• Strong interest in interior design home furnishings or space planning.
• Comfortable conducting design consultations and making personalized product recommendations.
• Skilled at building trust through active listening and understanding customer needs.
• Passionate about creating seamless omni-channel customer experiences.
• Comfortable using design tools customer relationship management tools and retail technology.
• Strong organizational skills with the ability to manage multiple priorities and customer interactions.

Additional Requirements:

• Legally authorized to work in the United States
• Completion of a criminal background check

• Valid passport and ability to travel throughout Canada and the United States.

• Experience with clienteling programs appointment-based selling or design consultations.
• Background in furniture home furnishings interior design or lifestyle retail.
• Experience supporting customer experience or hospitality-focused initiatives.

Perks & Benefits

Wealth:

• The Start Hourly Range is: $37-40/hour
• Cash Bonus: We believe in Winning Together. When Article hits its annual financial goals eligible employees receive an annual cash bonus.*
• 401(k) Match: 4% matched contributions to help you save for the future.
• Commuter Program: We offer pre-tax commuter benefits to all San Francisco employees averaging 10 or more hours per week to help offset the cost of public transit (Muni/BART).
• Product Discount: 45% discount on our entire product range (15% for friends and family).

Vacation & Paid Time Off:

• Paid Vacation: You start at 120 hours (3 weeks) of paid vacation (accrued annually).
• Paid Holidays: 8 paid company holidays 1 Inclusion & Diversity day.

Total Health & Insurance Benefits:

• Health Benefits: Benefits-eligible with coverage for Medical Dental & Vision.
• Paid Sick Leave: Pursuant to the San Francisco Paid Sick Leave Ordinance employees will accrue paid sick leave at a rate of 1 hour for every 30 hours worked.
• Insurance: Life & Disability insurance and Travel Medical insurance.
• Tax-Advantaged Accounts: Health FSA (Flexible Spending Account) and Dependent Care FSA.
• Employee Support: SupportLinc EAP (Employee Assistance Program) and discounted pet insurance.