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Assistant Store Manager- Client Experience & Design
Job Location:
Job Location:
San Francisco, CA - USA
Hourly Salary:
$ 37 - 40
Hourly Salary:
Posted:
3 July 2026 (30+ days ago)
Posted:
Application Deadline:
30 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
This is where you come in. As an Assistant Store Manager Client Experience & Design you and your team will be the real-life face of Article bringing our designs to life and making every in-store interaction a delightful one.
Why We Need You:
For our new San Francisco you will play a pivotal role in shaping the success of our brand-new location. You are:
- A New Store Opener: Ready to bring our brand to life by establishing the customer experience standards hospitality-driven culture and clienteling practices that will define our first Washington state location.
- A Customer-Focused Leader & Coach: Skilled at driving meaningful connections delivering design expertise and coaching the associate team to consistently execute Articles Customer Experience Model.
- Driving Clienteling Practices: Skilled at building lasting relationship frameworks driving personalized outreach strategies and coaching the team to turn first-time visitors into lifelong customers.
About the new store:
- Our store address is: 2299 Alameda St San Francisco
- Store size: 7000 square feet
- Staff size/ model: 1x Store Manager 2x Assistant Managers 2x Sales Floor Leads 6 Home Experts (associates)
- Hours of operation: The store is open 7 days per week 10 am - 7 am.
- Travel: You will be required to travel within the US and Canada. So you will require a valid passport.
Interview and Onboarding Schedule
First Interview ( June 22th- 26th)
- A 45-minute video interview with our Talent Acquisition team to discuss your background and interest in Article.
Second Interview (June 29th-July 3rd)
- Video interview the Store Manager and Operations Manager.
Final Interview (July 7th - 8th)
- In person interview with new Store Manager.
What Youll Do:
Youll be part of the store leadership team helping deliver an elevated customer experience while supporting design services clienteling and team development.
Deliver & Coach Exceptional Customer Experience:
- Champion and uphold Articles Customer Experience Model across all showroom interactions.
- Lead by example in delivering warm authentic hospitality-driven customer experiences.
- Coach associates on customer engagement clienteling and service excellence standards.
Design Services & Clienteling Engagement:
- Build lasting customer relationships through appointments follow-ups and personalized outreach.
- Support design consultations by helping customers create stylish functional spaces that fit their lifestyle and needs.
- Utilize design tools such as mood boards floor plans and product recommendations to personalize the customer experience.
- Drive customer loyalty and repeat business through meaningful relationship building and post-purchase engagement.
Team Leadership & Culture:
- Partner with Store Leadership to identify opportunities to improve customer satisfaction conversion and overall showroom performance.
- Collaborate with HQ Retail and Interior Design teams to support omni-channel customer experience initiatives.
- Lead by example with resilience adaptability and above-the-line behaviour.
Who You Are:
Qualifications:
- 2 years of retail leadership experience in a customer-facing environment.
- Experience coaching and developing team members to deliver exceptional customer experiences.
- Strong communication and relationship-building skills.
- Passion for hospitality customer service and creating memorable experiences.
Leadership & Coaching:
- Sets clear expectations for customer experience hospitality and selling behaviours.
- Models accountability through reliability ownership and follow-through.
- Provides timely coaching and feedback to help associates grow and succeed.
- Uses facts customer insights and business results to guide decisions.
- Supports learning while maintaining accountability for customer and business outcomes.
Design & Customer Expertise:
- Strong interest in interior design home furnishings or space planning.
- Comfortable conducting design consultations and making personalized product recommendations.
- Skilled at building trust through active listening and understanding customer needs.
- Passionate about creating seamless omni-channel customer experiences.
- Comfortable using design tools customer relationship management tools and retail technology.
- Strong organizational skills with the ability to manage multiple priorities and customer interactions.
Additional Requirements:
- Legally authorized to work in the United States
- Completion of a criminal background check
Travel Requirements:
- Valid passport and ability to travel throughout Canada and the United States.
Nice to Have:
- Experience with clienteling programs appointment-based selling or design consultations.
- Background in furniture home furnishings interior design or lifestyle retail.
- Experience supporting customer experience or hospitality-focused initiatives.
Perks & Benefits
Wealth:
- The Start Hourly Range is: $37-40/hour
- Cash Bonus: We believe in Winning Together. When Article hits its annual financial goals eligible employees receive an annual cash bonus.*
- 401(k) Match: 4% matched contributions to help you save for the future.
- Commuter Program: We offer pre-tax commuter benefits to all San Francisco employees averaging 10 or more hours per week to help offset the cost of public transit (Muni/BART).
- Product Discount: 45% discount on our entire product range (15% for friends and family).
Vacation & Paid Time Off:
- Paid Vacation: You start at 120 hours (3 weeks) of paid vacation (accrued annually).
- Paid Holidays: 8 paid company holidays 1 Inclusion & Diversity day.
Total Health & Insurance Benefits:
- Health Benefits: Benefits-eligible with coverage for Medical Dental & Vision.
- Paid Sick Leave: Pursuant to the San Francisco Paid Sick Leave Ordinance employees will accrue paid sick leave at a rate of 1 hour for every 30 hours worked.
- Insurance: Life & Disability insurance and Travel Medical insurance.
- Tax-Advantaged Accounts: Health FSA (Flexible Spending Account) and Dependent Care FSA.
- Employee Support: SupportLinc EAP (Employee Assistance Program) and discounted pet insurance.
*Prorated
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Required Experience:
Manager
