Assistant Store Manager

Established in 1998 Scooters Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooters Coffee may be one of the fastest-growing specialty coffee brands but simplicity is at our core: sustainably-sourced ingredients we handcraft into believe in taking time to connect and create an amazing experience in each life we touch. At Scooters Coffee we live our core values of integrity love humility and courage and we are looking for talented passionate amazing people to join our team.

You are applying to work with a franchisee of Scooters Coffee. If hired the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment including wage and benefit programs which can vary between franchisees.

DESCRIPTION
The Assistant Store Manager must be kind and possess a high degree of energy drive initiative and be highly focused on people. The Assistant Store Manager is responsible for assisting with all staffing sales and operations in aScooters Coffee drive thru kiosk. This role assists in hiring training mentoring leading and developing a friendly customer-focused service-orientedbarista team sets a high-energy work pace drives sales increases profit anddemonstrates an engaged management style. The Assistant Store Manager must exemplify the Scooters Coffee core values of Integrity Love Humility and Courage! Seeking an AM & PM Assistant Store Manager. Pay range is $14 - $17 per hour based on experience and qualifications.

ESSENTIAL DUTIES & RESPONSIBILITIES ARE TO ASSIST AND SUPPORT THE STORE MANAGER AS THEY:

Ensure a consistent and AMAZING customer experience through superior staffing high-quality training execution of brand beverage recipes and techniques and fostering a kind team-oriented work environment

Set and maintain high standards for store appearance cleanliness organization performance food safety and equipment maintenance

Interview hire on-board train and develop staff to exemplify all company standards in customer experience and operations

Provide accountability ongoing performance feedback and development for staff members; identify individual motivation factors and providing clearconstructive feedback to reinforce/improve performance

Maintain high level of accountability for all employees using progressive discipline process; partner with the franchisee Field Brand Consultant and when necessary Human Resources to make termination decisions

Determine daily and weekly staffing requirements based on business and operational needs and create work schedules accordingly

Build execute and publish a varied schedule to develop employees meet business needsand maximize sales potential across all hours of operation

Establish and exemplify a My store My Team culture

Establish and maintain a high emphasis on training proficiency efficiency and product up-sale

Contribute to store profitability by seeking opportunities to increase sales andby managing expenses

Maintain company standards in personal and store sales/performancemetrics

Encourage and ensure full team participation in both setting store goals anddeveloping action plans to accomplish goals

Ensure all cash handling point of sale system safety and operationalprocedures are performed in an accurate consistent manner

Maintain daily weekly and quarterly financial reports

Maintain final accountability for store operations

QUALIFICATIONS

Possess a professional appearance

Ability to effectively train teach lead mentor and hold accountable others

Excellent communication and interpersonal skills

Passion for working with people

Energetic fast-paced flexible work style

Ability to work cooperatively in a team environment

Strong problem-solving multi-tasking and administrative capacity

Ability to anticipate and professionally respond to customer needs and complaints

Disclaimer
The functions and skills described here are general in nature and represent thetype of work performed but they do not constitute an exhaustive list of theduties and responsibilities performed on the job

Required Experience:

Manager