Assistant Practice Manager

Position Summary:The Assistant Practice Manager (APM) is responsible for assisting the Practice Manager in the day-to-day operations of the dental practice ensuring that proper procedures and protocols are being followed. The APM will help to ensure that the office is staffed with capable trained self-motivated team members and doctors who understand and uphold the practices shared purpose and vision as demonstrated by their actions. Additionally the APM will have the full authority to act in place of the Practice Manager when not :Works to foster a strong working relationship amongst staff members and assists Practice Manager to address concernsWorks with Practice Manager on recruitment training onboarding notes team development retention and performance managementEnsures key performance metrics for successfully managing a practice; forecast results; ensure all budget and production expectations are met or exceeded; ensure financial data and records are balanced; responsible for practice passing all financial auditsRespond efficiently to patient and doctor needs and inquiresEnsure the delivery of quality dental care to patientsEnsures that all areas of the dental practice are customer-readyMonitors schedule to effectively schedule staffAssist Practice Manager with completion and submittal of HR and payroll related documents accurately and timely as required including new hire and termination forms and all changes for employees; have employees verify and sign their own payroll time sheetsIn conjunction with Practice Manager conducts regular staff meetings and daily a.m. huddles; seizes opportunities to foster communication provide organization and practice updates share information teach and continually challenge and develop staffResolve patient issues in accordance with company policies and proceduresPerform additional tasks as assigned to achieve practice/organization goalServes as on-sight HIPAA contact personAudits daily follow up tracks who is missing items dailyIn an effort attract new patients and educate on specialty services assists in marketing and practice promotion activitiesAdditionally provides marketing support by serving as a media liaison updates webpage and spotlights for social mediaTake opportunities to learn from Practice Manager and should be able to perform all Practice Manager tasksParticipates in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizationsQualifications:Bachelors or Associates Degree preferred or equivalent combination of education and experienceA minimum of one year of experience in a dental or related field2 - 3 years of supervisory/management experience in a dental or similar fieldKnowledge of dental terminologyKnowledge of dental office proceduresKnowledge of insurance plans and claims processingKnowledge of MS Office 365Communication skillsDemonstrated effective leadership training written and verbal communication and interpersonal and presentation skills to drive resultsExcellent critical reasoning decision-making and problem-solving skills to analyze situations determine risks and find solutions to prevent future issues and resolve recurring defects