Assistant Operations Manager (CLE)

The Assistant Operations Manager will be a part of our airport leadership team reporting to the General Manager and leading and driving the daily floor operations at your station. The ideal candidate for this position thrives in a fast-paced environment and is a hands-on coach for security customer service and sales.

Key Responsibilities Include:

• Spend 80% of time on the floor in a customer-facing environment at the airport
• Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity
• Monitor & drive security service & sales on each shift
• Manage shift briefings debriefs & huddles as well as any changes breaks and rotations Coach mentor and train the team to meet sales and customer service goals and standards
• Oversee asset control & devices - understand how our technology works & be able to troubleshoot when necessary
• Represent CLEAR throughout the airport TSA and airline community by building strong stakeholder relationships
• Manage incident prevention and responses
• Attend station management team meetings

Ideal candidates will have:

• 1-2 years of leadership experience in a customer-facing operation (i.e. retail restaurants hospitality rental cars).
• Excellent interpersonal and communication skills with the ability to motivate mentor and influence others.
• Ability to manage multiple priorities in an ever-changing environment
• Strong organizational skills with the ability to manage multiple priorities and tasks
• Proficiency in using technology daily in your work
• Ability to stand/walk for extended periods of time
• Ability to follow policies and procedures set forth by CLEAR airport state and federal regulations
• Availability to work a non-traditional schedule (i.e. weekends holidays early mornings and/or evenings)
• Completion of all required airport and government security screening processes including SIDA badge eligibility. This may also include federal Personnel Security (PerSec) SF-85 screening depending on your work assignment.

About CLEAR:

Have you ever had that green-light feeling When you hit every green light and the day just feels like magic. CLEARs mission is to create frictionless experiences where every day has that feeling. With more than 30 million passionate members and hundreds of partners around the world CLEARs identity platform is transforming the way people live work and travel. Whether its at the airport stadium or right on your phone CLEAR connects you to the things that make you you - unlocking easier more secure and more seamless experiences - making them all feel like magic.

Note: The SF-85 background check is adjudicated by the Department of Homeland Security. This screening may include but is not limited to additional criminal screening credit checks and verification of identity and citizenship or immigration status as required by federal security screening standards.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include but are not limited to time off extra breaks making a change to the application process or work procedures policy exceptions providing documents in an alternative format live captioning or using a sign language interpreter or using specialized equipment.

Required Experience:

Manager