Assistant Manager, Village Homes

At Montage International we are doing something different something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you we look forward to receiving your application.

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At Montage International Its All Because of YOU!

Assistant Residential Manager

Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn grow and have fun. At Montage International we know our success is all because of you. Here youre not just an associate but a passionate creator of authentic personalized experiences. Youll feel empowered to think creatively discover career growth opportunities and have fun while crafting lasting cherished moments for our guests. Working at Montage International is more than a job; its a way of life. Dont just imagine the possibility join us.

The Assistant Residential Manager supports the Village Homes leadership team in the day-to-day management and operations of a portfolio of luxury private residences ensuring an exceptional homeowner and guest experience through personalized service proactive property oversight and flawless operational execution. Serving as the primary liaison between homeowners guests resort departments and service partners this role ensures each residence is impeccably maintained expertly managed and consistently reflects the brands luxury standards. The Assistant Residential Manager provides hands-on operational leadership while cultivating strong homeowner relationships and delivering the elevated service synonymous with a world-class luxury resort.

Your Leadership

• Oversee the day-to-day operations of assigned residences ensuring exceptional presentation functionality and readiness at all times
• Serve as a trusted advisor and primary point of contact for homeowners regarding all property-related matters
• Coordinate homeowner arrivals departures and special requests to ensure a seamless ownership experience
• Anticipate homeowner needs and implement tailored solutions that exceed expectations
• Conduct regular homeowner outreach and property reviews to ensure satisfaction and identify enhancement opportunities
• Maintain strict confidentiality and professionalism in all homeowner interactions.

• Conduct routine inspections of residences documenting findings and implementing corrective action where necessary
• Coordinate preventive maintenance programs and oversee repairs renovations and capital improvement projects.
• Manage vendor and contractor relationships to ensure work is completed according to scope budget timeline and luxury service standards
• Monitor property condition and provide recommendations to preserve and enhance property value.
• Ensure all residences are maintained in accordance with brand standards safety requirements and best operational practices

• Coordinate all pre-arrival and departure preparations for homeowners and rental guests
• Perform detailed post-departure inspections to ensure residences are restored to brand standards
• Verify residences are fully prepared stocked and inspection-ready prior to arrival
• Partner closely with Housekeeping Engineering Front Office Recreation Security and Food & Beverage teams to deliver seamless service experiences
• Resolve guest and homeowner concerns promptly professionally and effectively
• Maintain oversight of online inventory reservations systems and property presentation platforms conducting regular audits to ensure accuracy and consistency
• Review homeowner statements reserve accounts and property-related expenditures to ensure accuracy and transparency
• Review and approve invoices work orders purchase requests and service contracts within established authority levels
• Monitor operating expenses and identify opportunities to improve efficiencies while protecting service standards
• Assist in the preparation of annual budgets reserve planning and capital expenditure forecasting
• Provide homeowners with detailed updates regarding maintenance projects expenditures and property performance
• Maintain compliance with all company policies health and safety regulations and operational procedures
• Ensure furnishings fixtures amenities and owner inventory meet presentation standards at all times
• Promote a culture of excellence and attention to detail throughout all residential operations

• Provide day-to-day operational support for Residential Services Housekeeping and associated operational teams
• Participate in recruitment onboarding training coaching and performance development initiatives
• Promote accountability engagement and a culture of luxury service excellence
• Perform other duties as required

About You

• You are passionate about Operations within Residential
• You are a pro-active business partner
• You are open to learning developing and growing both yourself personally and helping others do the same
• You are trustworthy and have integrity

Must Haves

• Bachelors degree in Hospitality Management Business Administration Property Management or a related field preferred
• Minimum of 3-5 years of experience in luxury hospitality residential management property management or resort operations
• Experience working within a luxury hotel private club branded residence or ultra-luxury resort environment strongly preferred
• Exceptional interpersonal communication and relationship-building skills
• Strong understanding of luxury hospitality and residential property management operations
• Ability to manage multiple priorities while maintaining impeccable attention to detail
• Strong financial acumen budgeting and administrative skills
• Proficiency in Microsoft Office property management systems and hospitality technology platforms
• Proven ability to exercise sound judgment professionalism and discretion when dealing with high-net-worth homeowners and guests
• Ability to work flexible schedules including evenings weekends and holidays when business needs require

You will Enjoy

• DTO (Discretionary Time Off)
• Healthcare benefits
• Health Savings Account and Flexible Spending Accounts
• 401k retirement plan with company matching fully vested and loan option
• Daily Pay Opportunities
• Banking and Investing Program offers preferred rewards mortgage discount and waived fees
• Fertility & Family Forming Assistance
• Parental leave pay differential
• Pet Insurance
• Hotel discounts
• Free meals
• Fitness & wellness discounts
• LinkedIn Learning membership
• Hearts of Montage community engagement
• Associates events throughout the year

Physical Requirements

• Must be able to sit at a desk for up to five (5) hours per day
• Walking and standing are required and length of time may vary
• Talking and hearing occur continuously in the process of communicating with guests supervisors and subordinates; use of these senses will occur on a constant basis
• Grasping holding sitting walking repetitive motions bending over
• Ability to lift and carry up to 50 pounds

At Montage we want every guest and every associate to feel that they belong. To be seen to be recognized and to feel our the United States we are proud to be an Equal Opportunity Employer veterans/disability. Qualified applicants will be considered without regard to race color religion sex age national origin sexual orientation gender identity disability protected veteran status or any other basis prohibited by federal state or local law. Job applicants with disabilities who need assistance or an accommodation to apply for a position (or their representative) should contact the People department directly at your preferred location.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.