Assistant Housekeeping Manager

Reporting to the Director of Housekeeping responsibilities and essential job functions include but are not limited to the following:

• Consistently deliver professional friendly and engaging service to guests and colleagues.
• Lead and manage daily housekeeping operations ensuring consistent execution of Fairmont service and cleanliness standards.
• Supervise inspect and follow up on guest rooms public areas and back-of-house spaces to ensure cleanliness presentation and overall quality.
• Implement and maintain rigorous quality control processes including daily inspections audits and timely follow-up on identified gaps.
• Take ownership of guest concerns related to housekeeping responding promptly documenting issues and coordinating with relevant departments to ensure resolution.
• Conduct regular departmental meetings briefings and line-ups to communicate priorities reinforce standards and foster engagement.
• Train coach and develop team members on cleaning procedures equipment use safety protocols service standards and brand expectations.
• Oversee recruitment onboarding training and ongoing development of housekeeping team members in partnership with People & Culture.
• Monitor employee performance and provide regular feedback coaching recognition and development opportunities to maintain high standards.
• Address performance and conduct concerns through coaching mentoring retraining and corrective action when appropriate.
• Manage the departmental budget responsibly optimizing labor supplies and other resources while maintaining service and quality standards.
• Balance operational administrative and team priorities effectively in a fast-paced environment.
• Ensure consistent compliance with departmental policies procedures brand standards and applicable safety and sanitation requirements.
• Identify and report maintenance issues promptly and follow up with Engineering to ensure timely resolution.
• Maintain accurate and timely records of inspections audits evaluations training and other departmental activities.
• Partner closely with Front Office Engineering and other operational departments to resolve guest concerns address quality issues and ensure a seamless guest experience.
• Use quality and operational data to identify trends prioritize opportunities and drive continuous improvement within the department.
• Foster a culture of accountability pride teamwork and continuous improvement.
• Lead by example and maintain a visible presence on the floor and throughout the operation.
• Perform other duties as assigned by leadership.

Qualifications :

Your experience and skills include:

• At least 1-2 years previous leadership experience in large Housekeeping or Rooms Division preffered
• Computer literate in Microsoft Window applications preferred
• University/College degree in a related discipline an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs remaining calm and courteous at all times

Additional Information :

Salary Range: $95000 to $108000 Annual

Feel free to visit our website at to find out more about our company.

Fairmont is proud to be an Equal Opportunity Employer. 
EOE/M/F/D/V

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time