Assistant General Manager
Norfolk, MA - USA
Job Summary
- Health insurance
- Paid time off
- 401(k)
- Bonus based on performance
- Dental insurance
- Employee discounts
- Create & nurture a hotel environment that emphasizes motivation empowerment teamwork and a passion for providing service.
- Handle any guest problem or complaint in a professional and courteous manner.
- Interview screen & hire applicants as needed due to hotel staffing needs. Process new hire paperwork for all hotel Associates and provide job training to increase knowledge & skill level.
- Develop cross training opportunities for the Associates throughout the hotel.
- Recommend & initiate personnel actions to include promotions transfers discharges and disciplinary measures.
- Input weekly payroll into the company timekeeping system and comply with all Payroll Department deadlines.
- Assist & teach the team scheduling (using scheduling tool) against guest hours/occupied room goals. Ensuring staffing levels are appropriate to exceed guest expectations.
- Assist the General Manager in developing hotel budgets and capital expenditure plans.
- Utilize budgets to teach Department Managers and Team Supervisors how to understand financial objectives while balancing costs with guest satisfaction & quality.
- Have knowledge and understanding of all department policies and procedures and communicate and enforce all policies fairly and consistently with staff.
- Ensure that all brand standards are meet and maintained in each department.
- Analyze & resolve work barriers.
- Interpret company policies and provide a safe work environment by ensuring compliance with safety programs and job safety analysis.
- Responsible for hotel accident prevention programs.
- Have a sound knowledge of all emergency procedures.
- Have a working knowledge of the maintenance & operating procedures of all departmental equipment.
- Other & all duties projects and tasks as assigned.
- Associate or Bachelors degree in Hotel & Restaurant Management Business Administration Finance or related major preferred or the equivalent work experience.
- Minimum of 2 years in a supervisory capacity within a hotel environment.
- Must have good interpersonal skills with the ability to communicate effectively both verbally and in writing. Must be able to clearly articulate ideas to a diverse audience to include Guests Associates Management & Vendors.
- Must be able to work a flexible schedule to meet hotel needs that include nights weekends & holidays and be on-call as needed as the hotel operates 24 hours per day non-stop year long.
- Must be computer literate and possess a solid command of all Microsoft Office applications & brand systems.
- Must have a valid drivers license and dependable transportation.
- Energetic self motivated leader with strong work ethic required.
- Maintain an open door policy.
- Computer proficiency to include Excel Word Outlook and a hotel brand software system.
The greatest key to our success is our people. Our diverse team of associates is responsible for creating a distinctive experience that keeps our customers coming back. We recognize that our people are our most valuable asset and are committed to investing in them. We provide comprehensive training as well as career advancement opportunities for all of our associates. We also offer competitive benefits to ensure that a career at LTD is satisfying and rewarding in all aspects.
- Medical Dental Vision & 401 (k) with company match
- Long Term Disability Insurance
- Voluntary Short Term Disability Insurance
- Life & Accidental Death Insurance
- Hotel Discounts
- Paid Time Off
- Training and Development Opportunities and Much More!
BE A PART OF SOMETHING GREAT
We are a family company. Our strength is in our people and we are proud to have built a team dedicated to excellence and service. Opportunity is one of our core corporate values. Thats why we believe in giving members of the LTD team their own opportunities to grow and advance in their careers with exciting new initiatives happening all of the time.
CURRENT OPENINGS
LTD Hospitality Group is currently seeking qualified candidates with a passion for the hotel business. Those willing to share our dedication to exceptional customer service should apply.
Required Experience:
Director
About Company
AT LTD Hospitality, hotel management and operations depends on our outstanding commitment to excellence. And our most valuable asset is our people.