Assistant General Manager Niles

WeDriveUis the leader in shared mobility solutions that connect communities campuses and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The companys5500 team members operate 4000 vehicles across 55U.S. locations providing safe reliable and sustainable options as part of a global family of brands serving more than 1 billionbus and rail passengers on four learn more about our company clients and career opportunities.

Job Description:

TheAssistant General Manager will report to the General Manager and is responsible for managing and developing team members and formulating and executing account strategy. Additionally this role will require a thoughtful leader and confident decision maker with the ability to measure and monitor performance culture and will be joining a program recognized as one of the Best Workplace for Commuters.

Duties and Responsibilities:

• Act as the clients main point of contact and an extension of the clients internal teams
• Manage logistics of route planning staffing and client engagement to ensure service level agreements are met.
• Oversee monthly client invoicing process.
• Provide clients with monthly financial forecasts and detailed reports explaining variances to actual billing.
• Manage rider communications through email and other media and work with clients internal team to keep the internal rider facing transportation information website up to date.
• Utilize technology platforms to monitor and optimize shuttle service and provide client data driven recommendations to support efforts.
• Use Project Management skills to foster successful collaboration between teams and meet deadlines.
• Create and administer surveys to gather data to help improve rider satisfaction.
• Maintain a close collaborative relationship with local operations team to ensure driver and fleet standards are being met.
• Collaborate with customer success marketing and Global Operations Control to support overall program goals.
• Weekly and monthly reporting to the client on service updates and performance
• Meet with the clients transportation team weekly to collaborate on ongoing initiatives.
• Monitor and interpret transportation metrics dashboards to provide thoughtful reporting and analysis as needed that drive program decision making.
• Additional duties and responsibilities may apply.

Skills Required and Physical Demands:

• 5 years of relevant experience in Transit transportation demand management customer service or hospitality
• Experience with Project Management in cross functional environments
• Ability to set goals and a proven ability to achieve job performance metrics
• Excellent written and oral communication interpersonal and presentation skills
• Excellent organization and time management/multi-tasking skills (comfortable in an ambiguous and fast-paced environment operating at both strategic and tactical levels)
• Ability to master and effectively use various technology platforms
• Experience with Microsoft Office Suite Tableau and Forms for Survey generation
• Passion for alternative modes of transportation is a plus!
• Open for relocation for launch projects nationwide

Education and Qualifications:

Hard Requirements:

• 5 years of relevant experience in Transit transportation demand management customer service or hospitality

Preferred Requirements:

• Bachelors degree
• Work experience in public or private alternative transportation demand management (TDM)
• Experience and thorough knowledge of DOT and/or OSHA regulations
• Licensed Class B driver (Passenger and Air brakes endorsement)
• Prior knowledge of DMV policies and procedures

We Offer

Physical Health

• Exceptional Medical Dental Vision and Life Insurance benefits

Financial Health

• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool
• Commuter Benefits

Emotional Health

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth

*Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds skills and perspectives of our workforce we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract retain and develop the best talent available.

Required Experience:

Director