Assistant General Manager
Naples, FL - USA
Department:
Job Summary
- Provide visionary leadership across all dining venues bars event operations and social programming.
- Uphold the highest standards of culinary quality presentation and service precision in partnership with culinary leadership.
- Curate and oversee a refined beverage program including:
- Thoughtfully selected wine spirits and cocktail offerings
- Inventory management and cost control
- Menu engineering and pricing strategies aligned with a luxury experience
- Ensure seamless execution of member dining private events and club gatherings with an emphasis on elegance and consistency.
- Cultivate a culture rooted in genuine personalized service and relationship-driven hospitality.
- Actively engage with board members house committee co-chairs and members to anticipate preferences recognize patterns and create memorable experiences.
- Address feedback with discretion professionalism and urgency ensuring member satisfaction at all levels.
- Drive continuous improvement through thoughtful analysis of member insights and service trends.
- Attract mentor and retain a high-caliber service teamcommitted to excellence.
- Lead and inspire department heads including Food & Beverage Managersand Service Teams including H2Bs.
- Foster a polished professional environment that reflects the standards of a premier private golf club.
- Develop schedules and staffing models that balance exceptional service delivery with operational efficiency.
- Collaborate on the development and execution of annual budgets and strategic plans with an emphasis on F&B performance.
- Monitor and manage key metrics including:
- Labor and productivity
- Cost of goods sold
- Beverage performance and inventory variance
- Implement thoughtful cost controls while preserving the integrity of the member experience.
- Oversee accurate and timely completion of inventories across all F&B outlets.
- Ensure all dining and social spaces uphold exceptional standards of cleanliness ambiance and readiness.
- Partner with facilities and club leadership to maintain an environment that reflects the clubs prestige and attention to detail.
- Minimum 5 years of progressive leadership experiencein luxury hospitality private clubs fine dining or resort environments.
- Demonstrated success leading high-end Food & Beverage operationswith a focus on member satisfaction and experience curation.
- Strong financial acumen with the ability to interpret performance metrics and drive strategic outcomes.
- Exceptional interpersonal and communication skills with a polished and professional presence.
- Proven ability to lead inspire and develop teams within a service-centric culture.
- Detail-oriented highly organized and capable of managing multiple priorities in a refined fast-paced setting.
- Food Safety & Sanitation
- Alcohol Awareness Certification
This position includes eligibility for the following benefits subject to applicable plan terms:
- Healthcare Benefits Medical Dental and Vision coverage
- Retirement Benefits 401(k) with employer match (19 years of age and older)
- Time Off Paid time off (PTO) and leaves of absence in accordance with applicable law and eligibility criteria
Required Experience:
Director
About Company
Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail. We want to exceed your expectations every time you're our guest. Check for available tee times, find a Troon-managed course in your area, ... View more