Assistant General Manager (AGM)

Four Points by Sheraton Tampa Airport Westshore
Tampa Florida
Managed by StepStone Hospitality
Full-Time Management
Salary Range: $55000$65000 annually

Four Points by Sheraton Tampa Airport Westshore managed by StepStone Hospitality is seeking an experienced energetic and results-driven Assistant General Manager (AGM) to join our hotel leadership team.

The Assistant General Manager will partner closely with the General Manager to provide leadership and operational oversight across the hotel. This is a highly visible hands-on leadership position responsible for supporting daily operations developing department leaders and associates driving guest satisfaction maintaining brand and operational standards and helping achieve the hotels financial and service goals.

The ideal candidate is a well-rounded hotel operations leader who enjoys being present throughout the property solving problems developing teams and creating an exceptional experience for both guests and associates.

• Partner with the General Manager in overseeing the day-to-day operations of the hotel.
• Provide leadership and operational support across Front Office Housekeeping Food & Beverage Engineering and other hotel departments.
• Serve as a visible and hands-on leader throughout the property.
• Support department leaders in achieving operational financial guest-service and associate-engagement goals.
• Monitor daily hotel operations and proactively address service staffing maintenance and operational concerns.
• Ensure compliance with Marriott brand standards StepStone Hospitality policies and hotel operating procedures.
• Monitor guest satisfaction results and online feedback and partner with department leaders to identify opportunities for improvement.
• Respond to guest concerns and assist with service recovery to ensure timely and appropriate resolution.
• Coach mentor and develop department leaders and associates while promoting accountability and teamwork.
• Partner with People & Culture on recruitment onboarding training associate relations performance management and retention initiatives.
• Assist with labor management scheduling productivity and payroll controls.
• Review operational and financial performance and assist with identifying opportunities to improve revenue control expenses and maximize profitability.
• Participate in budgeting forecasting revenue strategy labor planning and business-review meetings.
• Support sales and revenue initiatives by ensuring operational execution aligns with business needs and guest expectations.
• Conduct regular property inspections to ensure cleanliness safety maintenance and presentation standards are consistently achieved.
• Support brand quality assurance and property inspection readiness.
• Ensure hotel policies safety procedures emergency protocols and applicable regulations are consistently followed.
• Serve as Manager on Duty as required.
• Assume leadership responsibility for hotel operations in the General Managers absence.
• Perform other duties as assigned.

• Minimum of 35 years of progressive hotel management experience preferably within a full-service branded hotel environment.
• Previous experience as an Assistant General Manager Director of Operations Front Office Manager Rooms Division Manager or similar hotel leadership role strongly preferred.
• Marriott or Four Points by Sheraton experience is highly desirable.
• Strong knowledge of hotel operations including Front Office Housekeeping Food & Beverage and Engineering.
• Demonstrated ability to lead coach develop and hold teams accountable.
• Strong understanding of guest satisfaction brand standards labor management and hotel financial performance.
• Experience with budgeting forecasting payroll productivity and expense management preferred.
• Excellent communication leadership organizational and problem-solving skills.
• Ability to make sound decisions in a fast-paced operational environment.
• Strong commitment to guest service and associate engagement.
• Ability to work a flexible schedule including evenings weekends holidays and Manager-on-Duty shifts based on business needs.

Salary Range: $55000$65000 annually

Final compensation will be based on the selected candidates experience qualifications and overall fit for the position.

At StepStone Hospitality we believe successful hotels are built by strong leaders and engaged teams. We are committed to creating an environment where associates can grow professionally contribute ideas take ownership and make a meaningful impact.

As Assistant General Manager at Four Points by Sheraton Tampa Airport Westshore you will have an opportunity to play an important role in the hotels continued success while developing your career within hospitality leadership.

StepStone Hospitality is an Equal Opportunity Employer. We provide equal employment opportunities to all applicants and associates without regard to race color religion sex national origin age disability veteran status or any other characteristic protected by applicable federal state or local law.