Assistant Director of Security

Marksman Security is built on serving our clients and building careers just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today Marksmans customized approach to security services will provide you with the opportunity to learn grow and succeed. Our core values of being Unified Transparent Innovative Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career a culture of excellence and the ability to make a difference we want to talk to you!

The Assistant Director of Security oversees shift security operations across a retail mall setting. This role ensures all posts are staffed officers perform to standard and tenants visitors and property assets remain safe and secure. The assistant director of security leads by example providing hands-on support while maintaining a high level of customer service and professionalism.

Key Responsibilities:

• Supervise all security personnel assigned to their shift.
• Ensure all posts are properly staffed; coordinate coverage for call-offs and emergencies.
• Conduct routine patrols and site inspections to verify officer performance and property security.
• Act as the primary point of contact for all evening shift security operations.

Personnel Leadership

• Provide direct supervision coaching and guidance to security officers.
• Ensure officers adhere to post orders uniform standards and company policies.
• Address performance issues and document disciplinary actions when necessary.
• Assist in training and onboarding new officers.

Client Tenant & Visitor Engagement

• Maintain a visible and professional presence throughout the retail space.
• Respond to tenant concerns service requests and security-related issues promptly.
• Ensure officers provide exceptional customer service to tenants visitors and vendors.

Incident Response & Reporting

• Respond to incidents emergencies alarms and disturbances.
• Ensure all incidents are properly documented in detailed accurate reports.
• Notify management and escalate issues as required.
• Assist with investigations and follow-up actions.

Administrative Duties

• Complete daily activity reports shift summaries and incident documentation.
• Assist with timekeeping verification and shift scheduling support.
• Monitor overtime usage and report staffing needs.
• Safety & Compliance
• Enforce safety protocols and emergency procedures (fire evacuation medical etc.).
• Ensure compliance with company policies local regulations and property standards.
• Identify and report security risks hazards or maintenance concerns

Required Qualifications:

• A high school diploma or general education degree (GED).
• Minimum 23 years of security experience preferably in Class A or commercial real estate environments.
• Previous supervisory or lead officer experience.
• Strong leadership communication and conflict resolution skills.
• Ability to manage multiple sites and priorities during a fast-paced shift.
• Proficient in report writing and basic computer systems (incident reporting access control CCTV).
• Must be CPR/AED certified or able to obtain certification within 10 day of hire
• Must be Workplace violence trained or able to obtain within 10 day of hire
• Must have a valid drivers license and clean driving record.
• As a condition of employment applicants will be subject to a background and fingerprint investigation in accordance with all federal state and local laws.
• As a condition of employment applicants will be subject to a drug screen to the extent permitted by law.

Preferred Qualifications:

• Experience supervising multi-building or campus-style properties.
• CPR/First Aid/AED certification.
• Military or law enforcement background (a plus).

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