Assistant Director of Admissions (Customer Service)

Posting Description

ASSISTANT DIRECTOR OF ADMISSIONS FOR CUSTOMER SERVICE Admissions Office tomanage the Customer Service team charged with responding to high volume email and phone inquiries in addition to greeting and directing every campus visitor who enters the MIT Welcome Center. Will directly supervise four support staff members and collaborate with key Admissions colleagues and campus partners on daily scheduling and Welcome Center operations. Will work under the direction of the associate director for campus visits maintain channels of communication and collaboration across the admissions office and among campus partners provide continued training and development opportunities for the team to ensure accurate information is being provided to prospective students and their support networks and serve as the office manager of the admissions office. Will review and select undergraduate applicants and actively participate on the admissions committee; and participate in other outreach and yield activities as assigned.

The full job description is available here:

Job Requirements

REQUIRED: Bachelors degree; three years of college admissions or relevant experience; strong supervisory and leadership skills; excellent public speaking communication organization interpersonal project management and analytical thinking skills; keen attention to detail; ability to take initiative and transform ideas into practical solutions are essential and work independently with minimal supervision over sustained periods; superior judgment and discretion; enjoy contact with a wide variety of personalities using sensitivity and tact in all interactions;andsupport for MITs commitment to access equity and inclusion; and a drivers license.

Regular evening and weekend work will be require during the academic year and several weeks of air travel.

Will be eligible to work a combination of in-office days and remote days each week.

9/15/2026