Assistant Director, Business & Auxiliary Operations

About the Opportunity

The Assistant Director Business & Auxiliary Operations serves as a key operational leader and proxy for the Director across the auxiliary enterprise portfolio with direct supervisory ownership of the Mail/Copy Center and its staff. Innovation and outstanding service are central to this leaders focus with an emphasis on building programs that create an inclusive campus environment for students staff administrators faculty and guests while promoting excellence in every experience. The Assistant Director supports the Director in delivering high-quality customer-centric outcomes across dining bookstore mail and print production laundry vending and additional auxiliary enterprises. This role stewards operational budgets with integrity advances the Divisions values and principles for both contracted and non-contracted staff and serves as a thought-partner to the Director and the broader Oakland campus community. The Assistant Director must be agile in supporting multiple revenue streams while successfully balancing student faculty and staff experiences with contract obligations and service delivery.

• BA/BS required with a minimum of four years experience managing business or auxiliary operations including direct supervision of a team in hospitality higher education or a comparable industry; or a combination of education and experience that is commensurate.
• Financial acumen with an ability to understand and track key performance indicators manage budgets and support variance analysis.
• Technologically savvy and able to leverage data to modernize and gain efficiencies across business units.
• Strong communication skills with demonstrated ability to build collaboration with students staff faculty and administrators.
• Adept at leading diverse work teams with emphasis on diversity equity and inclusion.
• Proven skills in operations project management team development and contract management.
• Strong organizational interpersonal and conflict resolution skills with strict attention to detail and a customer/student-centric orientation.

• Experience working with diverse groups in an educational or other non-profit organization.
• Demonstrated ability to work with faculty students and staff.
• Self-motivated goal-oriented strategic thinker and able to work both independently and as part of a team.
• Experience in project management is highly desirable.
• Strong computer skills in Windows and Mac platforms.
• Experience using and supporting Workday or similar ERP software.

Management & Operations

Directly supervises the Mail & Copy Center team including three full-time employees and seasonal/temporary workers. Provides tactical day-to-day operational leadership for parcel and mail receiving and processing ensuring regulatory compliance (city/state/federal) service excellence and customer-centric outcomes. Develops and maintains standard operating procedures leads safety training and serves as the Auxiliary point of contact for emergency response preparedness. Serves as the Directors operational proxy for Dining supporting vendor relationships service delivery and customer experience in alignment with the Directors oversight and strategic direction. Facilitates smooth operations across the full auxiliary portfolio including contracted laundry vending and parking permits aligning enrollment and admissions patterns with service planning.

Administrative

Manages administrative operations across the auxiliary portfolio in support of the Director including purchasing and procurement of goods and services data analysis revenue and expense tracking and maintenance of standard operating procedures. Leverages technology and data to identify efficiencies and modernize business unit operations. Communicates operational status accurately to the Director and partners with Finance HR and divisional stakeholders to ensure adherence to University policy and industry best practices. Applies problem-solving skills and sound judgment in decision-making; manages project calendars deadlines and deliverables.

Policy & Compliance

Supports the Director in implementing and upholding university-wide policies across Division Services reviewing operational practices for relevance consistency and alignment with institutional standards. Coordinates policy updates and contributes to compliance through internal audits reporting functions and engagement with University partners including Finance and HR. Promotes sustainability efforts and participates in University-wide initiatives to advance broader institutional goals.

Budget

Supports the Director in annual revenue forecasting budget development and ongoing financial management across auxiliary operations. Organizes and analyzes productivity and budgets against OKRs tracking variance and surfacing budget variances as required. Contributes to fiscal stewardship by developing realistic sales estimates supporting contract management and identifying creative approaches to improving operational efficiencies.

Other Duties as Assigned

Position Type

Additional Information

Northeastern University considers factors such as candidate work experience education and skills when extending an offer.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race religion color national origin age sex sexual orientation disability status or any other characteristic protected by applicable law.

Compensation Grade/Pay Type:

Expected Hiring Range:

With the pay range(s) shown above the starting salary will depend on several factors which may include your education experience location knowledge and expertise and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.