Assistant Customer Experience Manager (Remote + Flexible)

Job Overview

Beyond International Group is a forward-thinking company dedicated to providing innovative solutions and services across various sectors. We enhance business operations through advanced technology and strategic consulting helping a diverse range of clients to optimise their processes and achieve their goals. We are currently seeking a motivated and customer-focused individual to join our team.

We are looking for an Assistant Customer Experience Manager to support our mission of delivering exceptional value. This is a Part-Time and Full-Time role. The successful candidate will play a crucial role in shaping the customer journey and ensuring the highest levels of satisfaction.

Responsibilities
Assist the Customer Experience Manager in developing and implementing strategies to enhance the overall customer journey.
Serve as a key point of contact for customer enquiries providing timely and effective resolutions.
Collect analyse and report on customer feedback to identify trends and inform service improvements.
Collaborate with cross-functional teams including technology and consulting to ensure a seamless and positive customer experience.
Help to maintain and update our Customer Relationship Management (CRM) system with accurate customer data.
Contribute to the creation of support documentation knowledge base articles and customer-facing materials.
Monitor key customer experience metrics and prepare regular performance reports.


Qualifications
Essential:
Proven experience in a customer experience customer support or a related client-facing role.
Exceptional written and verbal communication skills with a keen eye for detail.
Strong analytical and problem-solving abilities with a capacity to think strategically.
A genuine passion for helping customers and a deeply empathetic approach.
Proficiency in using standard office software and experience with CRM platforms.
Excellent organisational and time-management skills with the ability to work independently in a remote environment.

Desirable:
Previous experience within the technology or strategic consulting industry.
A bachelors degree in Business Marketing Communications or a relevant field.
Familiarity with customer feedback analysis tools and techniques.


Benefits

A competitive hourly wage.
The opportunity to work in a fully remote and flexible part-time capacity.
A chance to be part of an innovative and growing international company.
A supportive and collaborative team culture that values professional development.