Assistant Branch Manager (Virtual)

Job Summary

The Assistant Branch Manager (Virtual) assists in managing branch operations ensuring excellent customer service supporting sales initiatives and helping lead a remote team. This role works closely with the Branch Manager to achieve business goals maintain compliance and promote operational efficiency.

• Support the Branch Manager in overseeing daily branch operations.
• Deliver exceptional customer service through phone email chat or video interactions.
• Assist with employee coaching training and performance monitoring.
• Help achieve sales service and productivity goals.
• Resolve customer concerns and escalate complex issues when necessary.
• Ensure compliance with company policies procedures and regulatory requirements.
• Monitor operational reports and identify opportunities for improvement.
• Assist with scheduling workflow management and administrative tasks.
• Build and maintain strong customer relationships.
• Prepare reports and communicate branch performance updates.

• Bachelors degree in Business Finance Management or a related field (preferred).
• Customer service banking retail or management experience.
• Previous supervisory or leadership experience is preferred.
• Strong communication and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency with Microsoft Office and virtual collaboration tools.
• Ability to multitask and work independently in a remote environment.

• Leadership and team management
• Customer relationship management
• Sales and business development
• Time management
• Conflict resolution
• Organizational skills
• Attention to detail
• Strong analytical and communication skills

• Fully remote or hybrid depending on the employer.
• Standard full-time schedule with occasional evenings or weekends based on business needs.